IT Associate

Strive Charter School • New York, NY

13d • Onsite

About The Position

The IT Associate plays a key role in supporting the school's technology infrastructure and daily operations. This position is responsible for providing technical support, managing technology systems and devices, ensuring staff have secure and reliable access to the tools they need to be successful. Working closely with the Director of Technology and Operations, the IT Associate helps maintain efficient technology systems that support both instructional and operational excellence.

Requirements

• Strong communication, organizational, and problem-solving skills, with the ability to provide responsive and professional support to staff and students.
• Experience in IT support, systems administration, or technology operations.
• Proficiency with Microsoft 365, Windows operating systems, networking fundamentals, device management, and end-user technical support.
• Ability to manage multiple priorities, work independently, and adapt to the evolving technology needs of a growing school environment.

Nice To Haves

• Preferred experience with Mobile Device Management (MDM) platforms, access control systems, technology inventory management, and IT ticketing systems.

Responsibilities

• Serve as the first point of contact for staff technology support requests.
• Troubleshoot hardware, software, Microsoft 365, printing, and connectivity issues.
• Configure, deploy, and maintain laptops, desktops, mobile devices, and other technology equipment.
• Manage employee onboarding and off-boarding by provisioning user accounts, devices, software licenses, and system access.
• Maintain Mobile Device Management (MDM) platforms and ensure devices remain updated and secure.

Benefits

• Salary: $22/hr commensurate with experience
• Opportunity to be part of a founding charter school and help build the operational systems that support an exceptional educational experience

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed