IT Associate

Protect Democracy•Dc, WA

11d•Remote

About The Position

Protect Democracy seeks an IT Associate to join their team. This is a newly created role where the IT Associate will work closely with the IT Manager and their external Managed Service Provider (MSP) to administer, support, and troubleshoot existing technology solutions. The goal is to advance Protect Democracy’s programmatic and operational objectives, while also proposing and implementing tech and cyber security innovations. The organization's mission is to prevent American democracy from declining into a more authoritarian form of government. This role is an excellent opportunity for an information technology professional eager to support users and implement systems and processes to ensure a safe and stress-free computing environment. Experience with Apple products and Google Workspace is highly preferred. The ideal candidate will have some help-desk and systems administration experience. A commitment to the mission and a passion for defending and strengthening democracy are essential. Applications are encouraged from diverse backgrounds and across the political and ideological spectrum. The organization is open to candidates from anywhere in the United States, with a preference for those based in the Washington, DC metro area. A pre-offer background check will be required for candidates who reach the final hiring stage. This is a support position and may require time in the office or post office as determined by the supervisor.

Requirements

3+ years of IT experience in a help desk or systems administration capacity, ideally in a remote environment
Experience administering an organization’s Google Workspace or Microsoft 365 instances
Comfort using and supporting Apple products
A security-first mindset
Exceptional interpersonal skills and a passion for solving technology problems for people with varying levels of expertise
Comfort with multitasking projects and priorities
A detail-oriented approach while being able to see the big picture
The ability to foster collaborative relationships and work in a team environment with people with diverse backgrounds, experiences, and perspectives
Growth mindset and enthusiasm for giving and receiving feedback up, down and sideways
Passion for protecting and improving our democracy

Nice To Haves

Experience working with Apple products and Google Workspace is highly preferred
IT experience in a non-profit or legal environment
IT certifications like Google IT Support, CompTIA+ etc.

Responsibilities

Provide direct-to-user support as needed, and monitor our MSP’s help desk system to ensure optimal support for staff
Purchase and manage inventory of technology assets and accessories for staff and the organization at large
Ensure all devices are logged into and managed by our Mobile Device Management application
Ensure all software updates are applied expeditiously and monitor hardware and software security and critical events
Assist in the user on- and offboarding process by creating and deleting accounts in all technology platforms
Assist with systems administration in Google Workspace, Microsoft 365 and other applications to make our work more efficient, effective, and secure
Assist with technology initiatives and training as needed, including deployment of cyber security trainings and phishing and smishing tests
Assist with special projects, including where IT expertise is needed in implementations