IT Associate

Luxury Automotive Group•Greenville, SC

6d•Onsite

About The Position

RBM Automotive Group is seeking an IT Associate to support dealership locations in South Carolina. This is an “in-person” position (NOT REMOTE). Candidates should be able to commute daily to the Greenville-Anderson-Greer, SC Metro area. The ideal candidate would have prior experience working with dealerships and CDK software along with expertise working to provide in-person support to end users.

Requirements

Must be authorized to work in the USA for any employer.
Basic communication and problem-solving skills; basic mathematical skills using American units of measure is required.
High school diploma or the equivalent is required.

Nice To Haves

Previous experience it an IT support / Help Desk role is preferred.
Previous experience working with CDK inside the automotive industry is preferred.
Industry certifications such as CompTIA A+ and Network+ are preferred.
Associates degree or higher is preferred.

Responsibilities

Work with end users and 3rd party vendors to provide in-person support.
Coordinate and execute new hire onboarding and employee separation processes.
Configure and install hardware.
Perform on-site analysis, diagnosis, and resolution of hardware and software issues.
Respond to incoming calls, emails, and escalations from users, ensuring accurate ticket documentation and prompt, effective communication with end users.
Provide emergency after-hours support as necessary to promptly address outages, minimize disruption, and ensure continuity of business operations.
Lead and assist with IT projects; proactively identify and solve problems.
Enforce IT best practices and security protocols; share technical knowledge and best practices with team members across the organization.
Maintain IT inventory and documentation.
Prioritize work to meet deadlines and ensure critical tasks are completed.
Abide by company policy and departmental best practices and procedures and perform other duties as assigned.

Benefits

Competitive compensation based on skills and experience
Paid holidays, sick time, and vacations
Get paid by direct deposit every Friday
Paid training and certification
Competitive insurance and retirement benefits available
Medical and Dental coverage
Company contribution to Health Savings Account for eligible HDHP participants
Long-term and short-term disability insurance and other voluntary benefits
No-cost company-paid life insurance for full-time employees (additional coverage available)
401(k) retirement plan with company match
Employee discounts for parts, service and vehicle purchases