IT Associate I

ATL Technology, LLC•Springville, UT

11d•Remote

About The Position

This role involves providing technical support, maintaining computer systems, and assisting with network management. The IT Associate I will also support administrative functions such as user management in Active Directory/Azure, password resets, monitoring Windows Servers and IT backups, and deploying/maintaining SharePoint and Teams sites. The position requires supporting IT cybersecurity and network environments, procuring IT equipment within budget, and deploying/supporting Windows, macOS, and mobile devices. Responsibilities include troubleshooting hardware and software issues, resolving network connectivity and VPN problems, and managing IT assets like IP phones, printers, and monitors. The role also involves managing software licenses, IT fixed assets, and maintaining an open issue log. On-call support and operating within a multi-regional team with remote management are also part of the role. The company's mission is to partner with leading medical device companies to accelerate the development and manufacturing of innovative medical devices, and they seek employees who embody their values: Honesty, Excellence, Accountability, Respect & Teamwork (HEART).

Requirements

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
Ability to write reports, business correspondence, and procedure manuals
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
Ability to apply concepts of basic algebra and geometry
Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
Basic understanding of IT principles
Proficiency in common software and hardware
Strong troubleshooting skills
Minimum 0-2 years of experience in IT or related field
Experience troubleshooting computers, printers, and mobile devices
Hands-on experience with the installation, configuration, and use of a wide range of software and hardware in a networked environment
Excellent verbal and written communication skills
Experience writing documentation
Willingness to improve existing processes and develop new ones
Able to demonstrate excellent customer satisfaction with an established track record of supporting IT helpdesk customers in a high-performing, reliable manner
Experience in preparing technical documentation

Nice To Haves

Working knowledge of Office 365 Management
Working knowledge of Networking / Switching-Wireless
Working knowledge of Telecommunications in general
Working knowledge of Agile Methodologies
A+ / Network+ desired
Post-high school education is preferred

Responsibilities

Providing technical support
Maintaining computer systems
Assisting with network management
Adding & Disabling users in Active Directory / Azure
Resetting Passwords
Monitoring and Maintaining Windows Servers and IT Backups
Deploying and Maintaining SharePoint and Teams Sites
Supporting IT Cyber Security and Network environment, following policies and procedures
Procurement of tools/computer equipment to support IT/User Needs (based on Budget)
Deploys, configures, and supports both Windows and macOS, and Mobile devices
Troubleshoots and resolves incidents related to Windows (or Mac when needed), hardware, and software in general
Analyzes and resolves network connectivity, VPN, and conference room equipment issues
Follows defined processes to resolve incidents and fulfill requests
Monitoring network devices and use of security dashboards to maintain endpoint protection and mobile device management applications (Intune)
Supports and maintains IP phones, printers, monitors, and other IT assets/peripherals
Manages Software Licenses and IT Fixed Assets
Maintains the IT open issue log through ATL's ticketing system
On-call support during the month when needed (mainly for maintenance, hardware changes, network projects)
Operate in a muti-regional team, reporting to a remote management structure
Performs other duties and responsibilities as assigned