Associate IT Technician
About The Position
Saronic Technologies is a leader in revolutionizing autonomy at sea, dedicated to developing state-of-the-art solutions that enhance maritime operations through autonomous and intelligent platforms. Saronic is seeking a talented and organized Associate IT Technician. This role is responsible for providing basic IT support, including setting up and deploying IT equipment. The ideal candidate will have a strong customer experience mindset, and an interest in developing a career in IT. You will be responsible for setting up and staging new hire systems, screening tickets for escalation and assisting the team with ongoing projects.
Requirements
- Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
- Previous role with customer service experience.
- Ability to troubleshoot hardware, software, and networking issues.
- Experience with Windows and macOS operating systems.
- Excellent communication and customer service skills, with the ability to explain technical issues to non-technical users.
- Problem-solving mindset with attention to detail and a strong ability to prioritize tasks.
Nice To Haves
- IT certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus.
- Familiarity with Department of Defense (DoD) or military industry projects.
- Knowledge of autonomous systems or maritime technology.
Responsibilities
- Provide support for hardware, software, and network issues, including desktops, laptops, servers, printers, and mobile devices
- Troubleshoot and resolve or escalate technical issues, ensuring timely and effective solutions.
- Assist with user access-based incidents and requests.
- Document and track support tickets using a helpdesk management system, ensuring resolutions are well-documented.
- Maintain up-to-date knowledge of emerging IT trends and technologies to provide innovative solutions.
- Collaborate with senior IT staff on complex technical projects, migrations, and system upgrades.
- Ensure adherence to security best practices, including data protection and access control.
- Work closely with cross-functional teams to provide an excellent experience in support of the business.
Benefits
- Medical Insurance: Comprehensive health insurance plans covering a range of services Saronic pays 100% of the premium for employees and 80% for dependents
- Dental and Vision Insurance: Coverage for routine dental check-ups, orthodontics, and vision care Saronic pays 100% of the premium under the basic plan for employees and 80% for dependents
- Time Off: Generous PTO and Holidays
- Parental Leave: Paid maternity and paternity leave to support new parents
- Competitive Salary: Industry-standard salaries with opportunities for performance-based bonuses
- Retirement Plan: 401(k) plan with company match
- Stock Options: Equity options to give employees a stake in the company’s success
- Life and Disability Insurance: Basic life insurance and short- and long-term disability coverage
- Pet Insurance: Discounted pet insurance options including 24/7 Telehealth helpline
- Additional Perks: Free lunch benefit and unlimited free drinks and snacks in the office
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
