Associate IT Technician
About The Position
Saronic Technologies is a leader in revolutionizing autonomy at sea, dedicated to developing state-of-the-art solutions that enhance maritime operations through autonomous and intelligent platforms. Saronic is seeking a talented and organized Associate IT Technician. This role is responsible for providing basic IT support, including setting up and deploying IT equipment. The ideal candidate will have a strong customer experience mindset, and an interest in developing a career in IT. You will be responsible for setting up and staging new hire systems, screening tickets for escalation and assisting the team with ongoing projects.
Requirements
- Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
- Previous role with customer service experience.
- Ability to troubleshoot hardware, software, and networking issues.
- Experience with Windows and macOS operating systems.
- Excellent communication and customer service skills, with the ability to explain technical issues to non-technical users.
- Problem-solving mindset with attention to detail and a strong ability to prioritize tasks.
Nice To Haves
- IT certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus.
- Familiarity with Department of Defense (DoD) or military industry projects.
- Knowledge of autonomous systems or maritime technology.
Responsibilities
- Provide support for hardware, software, and network issues, including desktops, laptops, servers, printers, and mobile devices
- Troubleshoot and resolve or escalate technical issues, ensuring timely and effective solutions.
- Assist with user access-based incidents and requests.
- Document and track support tickets using a helpdesk management system, ensuring resolutions are well-documented.
- Maintain up-to-date knowledge of emerging IT trends and technologies to provide innovative solutions.
- Collaborate with senior IT staff on complex technical projects, migrations, and system upgrades.
- Ensure adherence to security best practices, including data protection and access control.
- Work closely with cross-functional teams to provide an excellent experience in support of the business.
Benefits
- Medical Insurance: Comprehensive health insurance plans covering a range of services
- Saronic pays 100% of the premium for employees and 80% for dependents
- Dental and Vision Insurance: Coverage for routine dental check-ups, orthodontics, and vision care
- Saronic pays 100% of the premium under the basic plan for employees and 80% for dependents
- Time Off: Generous PTO and Holidays
- Parental Leave: Paid maternity and paternity leave to support new parents
- Competitive Salary: Industry-standard salaries with opportunities for performance-based bonuses
- Retirement Plan: 401(k) plan with company match
- Stock Options: Equity options to give employees a stake in the company’s success
- Life and Disability Insurance: Basic life insurance and short- and long-term disability coverage
- Pet Insurance: Discounted pet insurance options including 24/7 Telehealth helpline
- Additional Perks: Free lunch benefit and unlimited free drinks and snacks in the office
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
