Associate IT Suport Technician

New Horizon Academy•Plymouth, MN

3d•Onsite

About The Position

This full-time position provides foundational technical support across New Horizon Academy’s corporate offices and school locations. The Associate IT Support Technician assists end users with day-to-day technology needs, supports the configuration and maintenance of applications, systems, and networks, and helps protect the security of NHA’s technology environment. This position works closely with the IT team while providing patient, professional customer service and building positive working relationships with team members, clients, and vendors.

Requirements

0-2 years of Information Technology experience
Associates Degree, College Diploma, or equivalent experience in a relevant field preferred
Great communication and customer service skills
Wide technical support experience
Team player with the ability to manage competing priorities while servicing our clients effectively
Dynamic, energetic, motivated, positive outlook
Ability to work effectively with minimal supervision

Responsibilities

Provide technician-level support for end users at New Horizon Academy’s corporate offices and school locations, including assisting with hardware, software, application, printer, iPad, and basic network-related issues.
Assist with basic administrative support for IT systems, including Active Directory, domain accounts, Single Sign On, identity and access management, DNS/DHCP, and related services.
Provide support for commonly used business applications, including the Microsoft stack, Microsoft 365, and approved SaaS applications.
Assist with the setup, support, and maintenance of end user devices such as PCs, laptops, iPads, printers, and related peripherals.
Provide technician-level support for network-related issues involving routers, switches, firewalls, VLANs, wireless networks, internet connectivity, and related infrastructure.
Work with vendors and internal IT team members to support the replacement of computer and network parts, equipment, and peripherals as needed.
Help ensure the security of applications, systems, networks, devices, and data.
Create, update, and follow procedural documentation, troubleshooting notes, and relevant reports.
Use the IT ticketing system to track, prioritize, troubleshoot, and communicate about open support cases.
Work closely with IT team members, vendors, clients, and other departments to support technology needs across the organization.