IT Associate I

Relativity Space•Long Beach, CA

11h•$27 - $40•Onsite

About The Position

At Relativity Space, we’re building rockets to serve today’s needs and tomorrow’s breakthroughs. Our Terran R vehicle will deliver customer payloads to orbit, meeting the growing demand for launch capacity. But that’s just the start. Achieving commercial success with Terran R will unlock new opportunities to advance science, exploration, and innovation, pioneering progress that reaches beyond the known. Joining Relativity means becoming part of something where autonomy, ownership, and impact exist at every level. Here, you're not just executing tasks; you're solving problems that haven’t been solved before, helping develop a rocket, a factory, and a business from the ground up. Whether you’re in propulsion, manufacturing, software, avionics, or a corporate function, you’ll collaborate across teams, shape decisions, and see your work come to life in record time. Relativity is a place where creativity and technical rigor go hand in hand, and your voice will help define the stories we’re writing together. Now is a unique moment in time where it’s early enough to leave your mark on the product, the process, and the culture, but far enough along that Terran R is tangible and picking up momentum. The most meaningful work of your career is waiting. Join us. About the Team: The IT team is responsible for the full scope of computing infrastructure, end-user systems, servers, virtualization, cloud, networking, software services, telecommunications, and information security. You’ll support every function across the company, from the production floor to flight operations, enabling Relativity’s world-class team to design, build, and launch rockets. The team balances near-term execution with long-term vision, developing scalable solutions and processes to enable the company's growth. The evolving complexity of our IT environment offers opportunities to stretch and sharpen problem solving and hands-on technical skills. We invest in our people, encouraging ownership, cross-training, and advancement, so our team can grow as fast and ambitiously as the company itself. About the Role: We are looking for an IT Associate to join our growing Service Desk team at our rocket launching facilities in Long Beach, CA. In this role, you will be working closely with Systems Administrators and Systems Engineers in IT Operations, alongside other IT Associates on the Service Desk team. You will be an IT “jack-of-all-trades”, continuously enhancing your various IT and Service Desk competencies. This is a hands-on position where you will support the desktop computer experience, launch systems computational and network resources, and bleeding-edge aerospace experts. Do you pride yourself on working as a team to deliver excellence? Do you have a passion for automation and efficiency? Do you enjoy working in an extremely fast paced environment that is continually pushing limits? Are you always looking to iterate and say, “how can we do better”? Then we have an opportunity for you! Enhance Relativity’s IT Operations team to support our growth at our HQ in Long Beach Actively participate in the team’s daily tasking and support requirements Answer tickets addressing desktop, user experience, and system issues in a timely and professional manner Install and maintain all user endpoint devices, and infrastructure managed by other IT teams Join a team that is focused on ambitious, superb delivery and operation of IT engineered solutions to a technologically advanced userbase spanning many technical disciplines Deliver and documented solutions that reduce service desk requests and repetitive service workloads Leverage your desktop operating system wisdom to resolve issues and improve the end user experience, identifying and suggesting improvements to standard practices wherever you can

Requirements

Strong drive to provide excellent customer service and experience, with an awareness of prioritization of tasks, stakeholders, budget, and time.
Skills in technical systems, hardware repair, and network management
Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise.
Ability to image, deploy, configure, and support operating systems on desktop and mobile
Familiarity with both PC and other end point computing hardware and software and user access controls
Experience with M365 or Gsuite in an enterprise environment

Nice To Haves

2+ years of experience in IT Support
Linux, Mac, iOS and Android
Knowledge basic cloud administration
Familiarity with tools such as SCCM, MDM, Imaging, ServiceNow, Backup systems
Experience with Atlassian products administration including Jira, Confluence, Bitbucket, and Bamboo
Aerospace and/or ITAR/NIST experience

Responsibilities

Actively participate in the team’s daily tasking and support requirements
Answer tickets addressing desktop, user experience, and system issues in a timely and professional manner
Install and maintain all user endpoint devices, and infrastructure managed by other IT teams
Deliver and documented solutions that reduce service desk requests and repetitive service workloads
Leverage your desktop operating system wisdom to resolve issues and improve the end user experience, identifying and suggesting improvements to standard practices wherever you can