IT Support I

ADVANTAGE MEDIA SERVICES LLC•Williamsburg, DE

3d•$21 - $24•Onsite

About The Position

We are looking for a Technical Support Specialist, who is a self-starter with application support experience for our growing, fast paced Information Technology department. This position is responsible for performing technical support for clients, conducting training on specified software(s) while providing resolution analysis on various technical issues.

Requirements

Technical support
Experience with Warehouse Management Systems/Order Management Systems
Strong written and verbal communication skills
Strong organization and time management skills
Strong, analytical and problem-solving skills.
Experience Working in a Windows/SQL environment
Ability to work in a high stress and high paced environment while triaging and resolving support tickets
Reporting experience (Business Objects/Crystal Reports)

Nice To Haves

MSSQL Skills a plus
Labeling (Bartender) experience a plus.

Responsibilities

Create training documents and resources for system users
Conduct training for software implementation for maintenance, startups, and upgrades
Work with IT to develop testing scenarios, conduct system tests, identify discrepancies, properly troubleshoot solutions, and provide resolutions as needed
Research, analyze and provide problem resolution to issues on such as orders, replenishment, allocations, file transfers and inventory.
Proactively communicate with customers, employees and the management team to ensure necessary requirements are met
Configure our various WMS systems to the requirements of our customers.
Testing and configuring WMS development
Carry out root cause analysis and corrective action on WMS issues
Set-up new users, and assist in training of new team members and end-users.
Working with the warehouse in order to support go-live initiatives
Provide technical assistance/first line support for warehouse employees and customer service account managers enabling them to work efficient and correctly
Professional communication and feedback when responding to support tickets from system users and upper management within Service Level Agreements
Keep support requester updated daily on the progress of resolving their support ticket
Works with vendors to get any identified product issues fixed
Assists test team in successful testing of vendor provided patches/releases
Prepares documentation, including SOP development / modification for assigned projects
Support Specialist will also help maintain EDI functionalities.
Will also help implement new EDI’s by taking part in the development of the messages, and by coordinating efforts between the involved parties.
Addressing user and client reporting requests, and troubleshoot and fix day to day system related issues.
Other Duties as assigned