IT Associate Business Solutions Analyst, Level 2 (Hybrid)

Eversource Energy • Berlin, CT

5h • Hybrid

About The Position

The IT Associate Business Solutions Analyst serves as a liaison between Engineering and IT, developing a detailed understanding of the business area's goals and objectives. The analyst works with business partners to understand their needs and with IT partners to resolve issues and recommend business solutions. The role collects, clarifies, and translates business requirements into functional and technical requirements, and collaborates with IT architects, technical staff, and business clients on conceptual solution design options. It anticipates requirements for new or enhanced products and services and for business-process optimization, and consults on IT strategy and planning, workflow and process design, and product solution development. The analyst plays a key role throughout the application lifecycle for development projects of varying sizes.

The position is hybrid, with current guidelines requiring at least three office days per week, including Tuesdays and Wednesdays. The third office day is agreed upon with the supervisor based on department needs. Employees must be able to work up to five days in the office if needed or if policy changes. The role is primarily performed in an office environment and may require travel between Massachusetts, Connecticut, and New Hampshire. The employee must be available for emergency restoration assignments, which may involve work outside normal responsibilities, hours, or location.

Eversource does not offer immigration-related sponsorship for this position. The position is regular and offers an annual salary range of $91,450 to $101,610, commensurate with experience, with eligibility for a potential incentive.

Requirements

• Bachelor’s degree or equivalent experience.
• Three to five years of demonstrated application of business analysis skills.
• Business and general systems knowledge, applying knowledge from related disciplines to solve complex business and IT problems.
• Ability to quickly learn new applications, processes, and procedures.
• Exposure to multiple technologies and application development methodologies.
• Knowledge of one or more business domains and a developing understanding of how domains relate and can be assembled into solutions.
• Ability to participate in business process analysis and create current- and future-state process models with oversight.
• Understanding of IT service management, particularly demand management best practices and controls.
• Understanding of IT standards and controls.
• Ability to collaborate effectively with business and technical roles in teams.
• Excellent analytical thinking, problem-solving, and business-process optimization skills.
• Excellent written and verbal communication skills.
• Excellent independent planning, organization, and time-management skills.
• Competency in Microsoft applications, including O365, Teams, OneDrive, Word, Excel, and Outlook.
• Knowledge of financial and cost models and budgeting.
• Developing ability to balance long-term and short-term implications of potential solution decisions.
• Ability to manage competing priorities and a track record of following through on commitments.
• Ability to contribute to small, high-performing teams and deliver successful outcomes.
• Must be available for emergency restoration assignments as required.
• Must be available to travel between Massachusetts, Connecticut, and New Hampshire as necessary.

Nice To Haves

• Prior experience in the utility industry.
• Knowledge of Agile methodology and associated tools such as Jira, VSTS, or other Agile applications.
• IIBA Entry Certificate in Business Analysis (ECBA).
• IIBA Certification of Competency in Business Analysis (CCBA).
• IIBA Certified Business Analyst Professional (CBAP).
• IIBA Agile Analysis Certification (AAC).
• IQBBA Certified Foundation Level Business Analyst (CFLBA).
• IREB Certified Professional for Requirements Engineering (CPRE).
• PMI Professional in Business Analysis (PBA).
• SAFe POPM.

Responsibilities

• Lead and facilitate meetings and communications between IT and the assigned business area, keeping team members informed about ongoing business discussions.
• Lead or oversee workflow analysis to identify requirements.
• Evaluate business processes, anticipate requirements, identify improvement opportunities, and facilitate solution development and implementation.
• Capture, analyze, and document business and user requirements and user stories for a variety of project methodologies.
• Participate in development of IT roadmaps for the assigned business area.
• Develop an understanding of current business and IT processes and changes in the assigned business area, and ensure solutions meet business needs and requirements.
• Monitor industry activities and pursue independent learning for the assigned business area.
• Review business processes and work with others to develop functional optimization strategies where applicable.
• When necessary, participate in developing user documentation, manuals, training materials, and job aids.
• May help facilitate application development and support activities for development requests, coordinating internal and external development groups and the business.
• Assist in creating capital project business cases and estimates, and participate in presenting them to the PMO and Finance.
• Assess proposed enhancement requests with the business for value and completeness.
• May lead and contribute to Business Priority Council meetings for the assigned business area.
• Participate in procurement events such as RFPs and RFIs and support development of statements of work.
• Collaborate with business partners and IT technical staff on requirements and conceptual solution design.
• Be available for emergency restoration assignments and travel between Massachusetts, Connecticut, and New Hampshire as necessary.

Benefits

• Competitive total rewards program; details are available on the company careers site.
• Potential incentive.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level