IT Assistant

COMMUNITY CORPORATION OF SANTA MONI • Santa Monica, CA

18d • $26 - $34

About The Position

The primary role of the IT Assistant is to assist with overseeing and maintaining all aspects of Community Corps’ technology infrastructure. This includes maintaining networks, servers and security programs and systems. The IT Assistant will assist with the upgrade and installation of new hardware and software, perform troubleshooting to address any problems with computer systems, and assess viruses and potential threats to a company’s network.

Requirements

• Strong desire and motivation to develop a career in IT
• Good verbal and written skills
• Good organizational and problem-solving skills
• Self-motivated and hard worker
• Ability to work independently when needed
• Accuracy and attention to detail is required in performing all functions of this position
• Ability to learn, be mentored, and improve
• Solid knowledge of Windows 10 and Windows Server 2016
• Troubleshoot problems with systems and programs.
• 2-year (minimum) or 4-year (preferred) Degree in information technology, computer science, information security or related field.
• 1-year equivalent experience as an IT Assistant or IT Technician
• Must possess and maintain a valid California driver’s license, insurance as required by law and an acceptable driving record.

Nice To Haves

• Experience with Active Directory management is a plus

Responsibilities

• Learn to identify, research, and resolve technical problems or requests
• Assisting with Active Directory (AD) administration and troubleshooting
• Respond to Helpdesk Tickets, telephone calls, email and walk-ups for technical support and escalate to IT Administrator as needed.
• Document, track, and monitor issues using existing ticketing system to ensure a timely resolution of the incident or request
• Support, monitor, test, and troubleshoot hardware and software problems
• Install and configure company workstations and devices using standardized process
• Provide end users support for all standard applications
• Helping manage data backup, verification, and retrieval processes.
• Assist IT Administrator in day to day activities

Benefits

• Medical insurance
• Dental and vision insurance
• 403b retirement plan
• 4 weeks of paid vacation
• 120 hours of sick time
• Paid holidays
• Paid sick leave
• Mileage reimbursement
• 9/80 work schedule
• Every other Friday off!
• Sign on Incentive

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 11-50 employees