IT Support Assistant

CN Guidance and Counseling Services•Town of Islip, NY

About The Position

The role of an IT Support Assistant will be a combination of hands-on computer work and the administrative support that a large network requires. This position will assist the Network Administrator in the installation and general support of computer desktops, programs and system upgrades. In addition, they will also assist in the maintenance of equipment and staff databases, support of different tracking programs and working with vendors and staff in order to achieve optimal functionality of the network. This is a full-time, 35 hours/week 9-5 position. However, candidate must have flexibility to work some nights or weekends when network projects require it. Candidates must have their own car as travel to different sites may be required. Mileage will be reimbursed at the IRS accepted rate.

Requirements

Associates Degree or two-five years' computer/LAN or IT Assistant experience required.
A+ Certificate and proficiency in Microsoft Office is required.
Familiarity with standard IT concepts, practices and procedures.
Will rely on instructions and pre-established guidelines to perform the functions of the job.
Will work under Network Administrator.
A certain degree of creativity and latitude is required.
Candidates must have their own car as travel to different sites may be required.

Nice To Haves

Familiarity with Cisco IP phones is a plus.

Responsibilities

Assist in the installation and general support of computer desktops, laptops, WYSE terminals, printers, scanners, etc.
Assist end-users with questions or problems - either in person or remotely.
Assist the Network Administrator in assessing and making recommendations on current status of agency technology, including desktops, Wyse terminals, monitors and printers.
Assist in maintaining and managing WASP - the agency's asset inventory management solution database designed to keep track of computer equipment and staff assignment to the telecommunications system by ensuring that all computer and telephone equipment is tagged and labeled with proper funding source.
Set up and troubleshoot PC hardware and software.
Set up and troubleshoot mobile cellular devices, including tablets and other smart devices.
Add/delete user accounts on various computer systems with direction.
Assist in maintaining and managing Maas360 - the agency mobile device as set management solution. Add/delete accounts, reset device passwords and maintain GPS tracking of mobile units.
Ad-Hoc requests such as arranging conference room bookings, IT equipment and supply procurement, set up meetings, video conferences and conference calls.
Respond to and document end user support questions.
Orient new employees to IT procedures and use of computer and telephone systems.
Must be able to document and maintain IT helpdesk solutions and "How to" procedures.
Set up and train new staff on voicemail and email systems.
Train and update staff on use of computer hardware and programs.
Identify and implement quality improvement trainings and activities as part of professional development goals
Complete QI Training during onboarding and participate in QI refresher training as needed.
Ability to cultivate a culture of inclusion for all employees that respects their individual strengths, views and experiences. A Culture that makes better decisions, drives innovation, and delivers better business results.
Adherence to all safety protocols and procedures to ensure a safe working environment for all employees. Demonstrate a commitment to maintaining a safe work environment by following established safety guidelines.
Health and Safety Awareness: Include any relevant knowledge or experience regarding health and safety protocols to ensure a safe work environment for all employees.
Other duties as assigned.

Benefits

Medical
Dental
Vision
$0 Deductible Platinum Plus Medical Insurance Plan - 90% Employer Provided Benefit
Flexible Spending Account
403(b) retirement plan
Long Term and Short Term Disability
Legal Plan
Dependent Care Expense Account
Life Insurance/Supplemental Life Insurance
Pet Insurance
HRA
Training programs including a Mentorship program
Employees may be eligible for Federal/Public Student Loan Forgiveness
Career growth and Promotional opportunities
Employee Perks and Discounts to Broadway shows and more
5 Personal Days, 10-20 Vacation Days, 12 Sick Days, 12 Company Paid Holidays-yearly and so much more