IT Support
Advanced Medical Management•Long Beach, CA
About The Position
The IT Support position will provide back-up support to the IT Department.
Requirements
- Minimum 2 years of technical help desk/support experience.
- Strong knowledge of desktop systems, software, and hardware.
- Excellent problem-solving, communication, and customer service skills.
- Basic understanding of network protocols.
- Ability to work Monday-Friday
Nice To Haves
- Relevant certifications (e.g., CompTIA A+) a plus.
Responsibilities
- Provide first-level technical support via phone, email, or in-person.
- Diagnose and troubleshoot hardware, software, and network issues.
- Escalate complex problems and collaborate with teams for resolution.
- Install, configure, and update software/hardware.
- Maintain accurate help desk records.
Benefits
- Health Coverage You Can Count On: Full employer-paid HMO and the option for a flexible PPO plan.
- Wellness Made Affordable: Discounted vision and dental premiums to help keep you healthy from head to toe.
- Smart Spending: FSAs to manage healthcare and dependent care costs, plus a 401(k) to secure your future.
- Work-Life Balance: Generous PTO, 40 hours of sick pay, and 13 paid holidays to enjoy life outside of work.
- Career Development: Tuition reimbursement to support your education and growth.
- Team Fun: Paid company outings and lunches because we work hard, but we also know how to have fun!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
11-50 employees
