IT Support

WESTERN EQUIPMENT LLC•Amarillo, TX

About The Position

Provide frontline IT support via phone, email, remote access, and in-person Diagnose and resolve hardware, software, and network issues for employees. Install, configure, and maintain company computers, printers, mobile devices, and other IT equipment. Assist with the setup and management of user accounts, permissions, and security settings. Support Microsoft 365 applications, Windows operating systems, and company-specific software and applications. Document technical issues, solutions, and processes for future reference. Work closely with other IT team members to ensure seamless technology operations. Educate employees on IT best practices, security awareness, and troubleshooting basics. Participate in IT projects, upgrades, and system implementations as needed. Maintain inventory of IT assets, ensuring proper tracking and replacement of equipment. Support networking and connectivity issues, including hardware, software, and Wi-Fi troubleshooting. Frequent travel between company locations may be required.

Requirements

Experience in a multi-location business environment
Basic understanding of IT security principles and best practices.
Strong knowledge of Windows operating systems, Microsoft 365, and basic networking concepts.
Experience with troubleshooting hardware, software, and peripheral devices.
Familiarity with Azure, specifically Entra, user account management, and security policies.
Ability to work independently and manage multiple support requests simultaneously.
Strong interpersonal skills with a customer-service-oriented mindset.
Excellent written and verbal communication skills.
A willingness to learn new technologies and adapt to evolving IT needs.
Ability to lift and move IT equipment (up to 50lbs).

Nice To Haves

Knowledge of Power Apps, Power Automate, or Dataverse is a plus.

Responsibilities

Provide frontline IT support via phone, email, remote access, and in-person
Diagnose and resolve hardware, software, and network issues for employees.
Install, configure, and maintain company computers, printers, mobile devices, and other IT equipment.
Assist with the setup and management of user accounts, permissions, and security settings.
Support Microsoft 365 applications, Windows operating systems, and company-specific software and applications.
Document technical issues, solutions, and processes for future reference.
Work closely with other IT team members to ensure seamless technology operations.
Educate employees on IT best practices, security awareness, and troubleshooting basics.
Participate in IT projects, upgrades, and system implementations as needed.
Maintain inventory of IT assets, ensuring proper tracking and replacement of equipment.
Support networking and connectivity issues, including hardware, software, and Wi-Fi troubleshooting.
Frequent travel between company locations may be required.