Temporary | IT Support Assistant
About The Position
Join the University of Notre Dame Service Desk team in providing an unmatched customer experience to the areas we support for a variety of technical needs. Becoming a IT Support Assistant within the Office of Information Technology means working as part of a large team of other assistants to configure and deploy computers, monitor security compliance on computers, respond to technical issues in a timely manner, and other exciting responsibilities. We need creative problem solvers who can communicate with non-technical users and who are able to learn quickly and embrace change. You are Curious - always wanting to learn new things, can understand complex processes, and never afraid to ask questions Mission oriented - Motivated to be responsive to end-users with technical needs and questions, proactively seek tasks to accomplish, and able to communicate with users at all levels within the University Inspired - Driven to professionally develop, learn, and grow
Requirements
- Ability to work and learn independently
- Collaborate and problem-solve independently and with a team
- Good communication skills, written and verbal
- Customer service experience and a mindset to provide outstanding service
Nice To Haves
- Familiarity with Windows 11
- Familiarity with macOS and iOS
- Outstanding customer service skills
- Experience with office tools, including spreadsheets
- Good organizational and personal productivity practices
Responsibilities
- Scheduling and meeting with end-users who have technical needs
- Configuring computers with software, printers, and other specifications for users
- Supporting our faculty within the classroom environment for their technical challenges
- Helping to maintain an up-to-date inventory of computer systems
- Documenting the intake and return of computers
- Extending fundamental troubleshooting and assistance for technical questions as appropriate
- Escalating challenges to higher tiers of support when necessary
- Skillfully updating ServiceNow records
- Participating in self-led professional development
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
