IT Assistant (Contract)

Prime Electric • Milwaukie, OR

10d

About The Position

Stoner Electric, a Prime Electric company, has been a leading commercial electric company in the Pacific Northwest region for over 50 years. We specialize in delivering high-quality electrical contracting services to clients of all sizes. As electrical experts, we have established ourselves as leaders in our region across all facets of electrical contracting. Our experience and capabilities enable us to collaborate with clients throughout the entire lifecycle of their electrical systems, from pre-construction and design services to construction and maintenance. Position Summary: Under general supervision, performs a variety of computer- and network-related tasks in support of the organization’s information technology function.

Requirements

• Associate’s degree (A.A.) or equivalent from two-year college or technical school OR at least one year of related experience and/or training; or equivalent combination of education and experience
• A foundational understanding of how software and operating systems work
• Excellent listening, communication and problem-solving skills
• Strong attention to detail with the ability to organize, prioritize and manage multiple tasks within set deadlines
• Ability to think logically and analytically while maintaining a strong customer focus under stressful situations

Responsibilities

• Provides technical assistance and support for incoming queries and issues related to computer systems, software and hardware, including installation and configuration
• Responds to questions/helpdesk tickets, whether in person, over the phone or via email
• Triage and assign helpdesk tickets to the team as they arrive
• Installs, modifies and repairs computer hardware and software
• Deploys and cleans-up computers, mobile devices, and computer peripherals
• Maintains current and accurate inventory of technology hardware, software and resources
• Complies with and enforces internal policies, processes, and procedures
• Complies with the PRIME Safety Program – learns and follows safety regulations, procedures and safe work practices
• Performs other duties as requested

Benefits

• 100% coverage for Medical, Dental, and Vision, including dependents, with no premium cost to the employee.
• 401k Program w/ Employer Match
• Discretionary Profit Sharing Program
• Paid Time off and Holiday Time Off

What This Job Offers

• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees