IT/Operations Assistant

Lapmaster Wolters • Mount Prospect, IL

8d

About The Position

Lapmaster International is seeking a motivated and detail-oriented individual to assist with daily business operations and administrative tasks. This is an entry-level, trainable position ideal for someone who is eager to learn, grow, and gain exposure to multiple areas of a business including operations, marketing, IT systems, and logistics.
You will work closely to help keep projects organized, support team communication, and ensure tasks are completed efficiently.

Requirements

• High school diploma or associate degree (Bachelor’s a plus but not required)
• Strong interest in learning IT systems and business operations
• Basic computer skills (Microsoft Office, email, internet)
• Strong attention to detail and organization
• Good communication skills and willingness to learn
• Positive attitude and team-oriented mindset
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

Nice To Haves

• Familiarity with computers, software, or troubleshooting is a plus

Responsibilities

• Assist with daily operational tasks across multiple locations
• Help organize and prepare picking tickets and basic documentation
• Support communication between departments (sales, shipping, purchasing, accounting)
• Assist with tracking basic performance metrics and reports
• Assist with updating website content and product information
• Help with email campaigns and marketing materials
• Support social media updates (LinkedIn, YouTube, etc.)
• Assist in tracking leads and marketing activity
• Help prepare materials for trade shows and events
• Assist with general administrative tasks and organization
• Help manage shared email inboxes and respond to basic inquiries
• Support report creation and data entry
• Assist with documentation, presentations, and internal materials
• Assist with basic IT troubleshooting (computers, printers, phones)
• Help set up and maintain user accounts, devices, and software
• Support internal systems such as ERP (Elliott), CRM (Salesforce), and databases
• Assist with data entry, reporting, and basic system updates
• Help coordinate with external IT vendors for support and projects
• Learn basic networking, system maintenance, and backup processes
• Assist with shipping software systems (UPS, FedEx, Starship)
• Support documentation of IT processes and system organization
• Assist with preparing shipments (UPS, FedEx, freight)
• Help with labeling, documentation, and tracking shipments
• Support basic warehouse and inventory tasks as needed
• Assist with ordering office and shipping supplies
• Help track inventory of common supplies
• Support general office organization and needs
• Assist with maintaining documentation (SDS, safety records)
• Support basic compliance and organizational processes

Benefits

• 401(k) with Matching
• Medical Insurance (Company contribution for Dependents)
• Dental insurance
• Vision insurance
• Company Paid Short-Term and Long-Term Disability
• Company Paid Life & AD&D
• Vacation, Sick, Holidays
• EAP

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees