IT Assistant

Bingham Memorial Hospital•Blackfoot, ID

About The Position

Bingham Healthcare is seeking a detail-oriented, customer-focused technology professional to join our Information Technology team. This role plays an important part in supporting the technology services that keep our providers, employees, and healthcare teams connected across the organization. If you enjoy problem-solving, working with people, managing technology resources, and delivering outstanding customer service, this is an excellent opportunity to build a rewarding career in healthcare technology. Whether you're assisting employees with mobile device needs, managing technology inventories, or supporting critical communication systems, your work will help ensure our teams have the tools they need to provide exceptional patient care.

Requirements

High School Diploma or equivalent required
Two years of customer service, technology support, service desk, telecommunications, or related experience preferred
Strong Microsoft Office skills required
Excellent organizational and time-management abilities
Strong verbal and written communication skills
Accurate data-entry and record-keeping skills
Ability to work independently and exercise sound judgment

Nice To Haves

Technology-minded and eager to learn
Highly organized and detail oriented
A strong communicator and relationship builder
Customer-service focused
Comfortable managing multiple priorities simultaneously
Proactive, dependable, and solution oriented

Responsibilities

Assist in the administration of employee mobile device and cellular service programs
Maintain accurate inventories of devices, accessories, and assigned equipment
Track monthly service costs, billing records, and hardware purchases
Coordinate device provisioning, replacements, upgrades, and returns
Assist with technology asset management and documentation
Serve as a primary resource for employees regarding mobile device services and support
Respond to inquiries and resolve issues in a timely and professional manner
Coordinate with vendors and internal departments to address service-related needs
Deliver exceptional customer service while supporting a diverse workforce
Maintain accurate employee records and technology databases
Prepare reports and assist with account reconciliation activities
Ensure payroll deductions and departmental charges are processed accurately
Support special projects and administrative initiatives as assigned