IT Asset Management Specialist- Columbus, OH

Insight Enterprises, Inc.•Columbus, OH

11d•$25 - $27•Onsite

About The Position

Insight is a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, guiding organizations through complex digital decisions. They are a people-first company that believes in unlocking the power of people and technology to accelerate transformation and achieve extraordinary results. This role is an opportunity to bring your expertise to Insight and embark on an ambitious journey with continuous opportunities for growth.

Requirements

Manage ticket queue, coordinate work accordingly, and close tickets on a timely manner with proper notes.
Note tickets utilizing the note template provided.
If a ticket needs re-assignment, enter notes accordingly and/or reason for re-assignment.
Use escalation paths set by Insight and HNB.
Work performed by the OER team has an SLA assigned that must be adhered to.
Correctly assign and physically move equipment to the correct stockroom and managing inventories.
Responsible for the Stockroom Repair SLA. Repairs are completed once the machine is in full operational order and has a valid base image.
Responsible for following Asset Management protocols and deliverables. Failure to comply will result in HNB penalties and performance evaluations.
Asset dispositions are to be updated the day the equipment is being processed.
Complete data certifications and any discrepancies will be reviewed and will apply actions to mitigate discrepancies and the reason for such discrepancies.
Responsible for ordering parts and return of warranty parts accordingly. Failure to return parts on time will result in performance evaluation.
Responsible for coordinating and providing accurate data of disposal items.

Responsibilities

Prep and ship boxes to departing colleagues to collect equipment
Receive and process equipment shipped back
Clean/Test equipment for redeployment
Box and prep redeploy equipment for shipping
Manage ticket queue, coordinate work, and close tickets with proper notes
Note tickets utilizing the provided note template
Re-assign tickets with appropriate notes or reasons
Use escalation paths set by Insight and HNB
Adhere to assigned SLA for OER team work
Correctly assign and physically move equipment to the correct stockroom and manage inventories
Responsible for the Stockroom Repair SLA, ensuring machines are in full operational order with a valid base image
Follow Asset Management protocols and deliverables to avoid HNB penalties and negative performance evaluations
Update asset dispositions the day equipment is processed
Complete data certifications and mitigate discrepancies
Order parts and manage return of warranty parts to avoid performance evaluation
Coordinate and provide accurate data of disposal items