IT Asset Coordinator

New Era Technology•Durham, NC

11h•Onsite

About The Position

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale. At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service. If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together. We are currently expanding, and we are looking for a full-time IT Asset Coordinator with minimum 2-year experience in a similar role who will be supporting the IT team in delivering IT Asset Management services locally and for supported metro, regional and international locations. The focus of the role is improving the overall user experience, development of strong relationships with vendors and the safe keeping of our clients PC assets. The IT Asset Coordinator will champion the need for, and the value of, adherence to Asset Management processes.

Requirements

Minimum 1 year of experience working in a similar role
English proficiency
Basic experience in asset management
Basic experience in IT troubleshooting
Excellent written, verbal and interpersonal communication skills
Ability to work independently as well as working autonomous in a team.
Proactive and able to think outside the box
Ability to work to tight deadlines whilst managing multiple tasks and maintaining high attention to detail and accuracy
Competent at handling confidential information
Professional and friendly approach to users and vendor relations.
Ability to work across IT and Admin functions

Responsibilities

Coordination of PC inventory located in storage room
Coordinating the outward movement (logistics / courier arrangements) of PCs to users or vendors
Ensuring PCs returned to storage for re-use are imaged and in good working order
Coordinate the inward receipt of PCs returned by users or vendors
Ensure all received PCs are disk wiped, a physical check of the device is performed, and hardware diagnostics check is completed
Ensuring that the Asset Management system is updated whenever a PC asset leaves or is returned to the inventory storage
Coordinate, and actively participate in, the disposal of EOL PCs
Segregating PCs found to be faulty and scheduling authorized repairs to attend onsite to complete repairs for PC faults found to be supported under warranty
Obtaining a local quotation for the repair of PC faults that are not supported under warranty
Working with the AM team to determine whether it is economically viable to have a PC repaired
For pre-approved repair costs, arrange for faulty PCs to be shipped to an authorized repair vendor for any PC faults that are not supported under warranty
Lead the monthly Physical Inventory Validation, validating in stock assets against data contained in the asset database
Monitor PC model and accessories inventory levels to ensure sufficient volumes are available for operational support needs
Submit requests for PC models to be ordered when volumes fall below minimum levels
Monitor asset management compliance of support teams
Educate support teams on the correct procedures to follow
End user support / workstation setup
Prepare monthly operations report