IT APPLICATIONS SUPERVISOR
About The Position
Thurston County is hiring an IT Applications Supervisor in its Information Technology Department. The position leads a nine-member Applications Team and plans, organizes, and manages the technical installation, maintenance, enhancement, and operation of complex software applications or a major application vital to program delivery. The team’s areas of responsibility include programming, web design and programming, SharePoint, systems development, business analysis, database administration, business application support, systems integration, and disaster recovery planning and management. The supervisor is expected to understand customer business needs from a senior business perspective and communicate in the customer’s business language. The supervisor manages team operations, staffing, workloads, budgets, application inventories and lifecycles, service issues, technology standards, security and recovery practices, and installation or upgrade work. The role also provides technical guidance, works with vendors and other departments, and leads continuous improvement of a countywide data management program, including an inventory of County data assets. Work is primarily performed in a quiet office setting in Olympia, Washington. Telework may be available after the six-month probationary period, at the Technical Manager’s discretion. The regular schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., or similar. Emergencies or special projects may require an irregular schedule, extended hours, early morning or evening meetings, weekend or holiday work, or phone availability and call-ins. Occasional travel for meetings or training and on-site support at County buildings, including transporting equipment, may be required. The position involves daily interactions with County staff by phone, in person, and video.
Requirements
- Bachelor’s degree in computer science, management information, business administration, GIS, or a related field, and five years of progressively responsible experience, including at least two years in a supervisory capacity. Additional experience may substitute for up to two years of education.
- Depending on the assignment, demonstrated knowledge in one or more relevant areas: personal-computer hardware, operating systems, office automation software, printers, and plotters; networks, servers, communications devices, system/network security, and telecommunications; programming languages, database products, and integration techniques across multiple platforms; or GIS software, hardware, data standards, concepts, programming, geoprocessing functions, and techniques.
- Current Washington State driver’s license, or a requested and obtained appropriate accommodation.
- Must pass a security background investigation.
- Communicate effectively orally and in writing with all organizational levels.
- Organize and prioritize team workloads and maintain an up-to-date view of staff assignments.
- Establish and maintain effective working relationships.
- Develop documentation for application inventories, procedures, and processes.
- Train, organize, coach, and facilitate groups, and evaluate staff performance.
- Manage large, complex information-services projects from inception through completion.
- Participate in a self-directed work team and use the resources of other team members.
- Provide support and direction to people with varied skill levels and understanding of technology.
- Work cooperatively and effectively with staff, customers, vendors, and the public, and work effectively with subordinates and superiors.
- Demonstrate the ability to design, develop, and maintain a comprehensive data-management framework, including countywide data inventories, identifying systems of record, mapping data flows, documenting data storage locations, and applying data classification and protection requirements to support data integrity, security, and stewardship.
Nice To Haves
- The posting lists the communication, workload organization, relationship-building, documentation, staff coaching and evaluation, project-management, teamwork, technical-support, and data-management abilities above as desired skills.
Responsibilities
- Manage Applications Team operations to meet goals within budget and available staffing; organize workloads and assignments, monitor progress, and adjust priorities and schedules.
- Participate in training and employee development; recruit and recommend staff selections; develop procedures and performance standards; train, monitor, and evaluate employees; and work with management and Human Resources on employee and labor-relations matters.
- Prepare and justify budgets for assigned operations based on resource needs, cost estimates, division objectives, and departmental goals.
- Develop and maintain a complete application inventory, including application lifecycles.
- Analyze the costs and benefits of software updates and hardware changes and their effects on other software and equipment; recommend actions that support cost-effective and reliable computer services.
- Prepare and present information to management, the IT steering committee, and other audiences; potentially develop or manage County-wide IT training programs.
- Resolve service inquiries, problems, complaints, and emergencies; keep ticket assignments and queues current in real time; respond to sensitive, technical, or complex service concerns.
- Recommend and monitor hardware and software standards, future directions, and new projects.
- Manage assigned system security, access, and recovery standards and procedures, including internal and external access.
- Plan and coordinate hardware, software, and data-communications installations, updates, changes, and enhancements.
- Provide technical advice to IT staff and other departments on systems, software, hardware, and data communications; coordinate with third-party technical support and vendors.
- Lead, maintain, and continuously improve the County-wide data management program, including establishing and overseeing an inventory of County data assets.
Benefits
- Retirement plan
- Pre-tax savings accounts
- Comprehensive health care
- Dental and vision care for employees and their families
- Paid vacation for full-time regular employees
- Paid holidays
- County-paid training and opportunities to attend professional conferences
- Flexible work schedule options, including alternative or compressed schedules and possible remote work
- Three voluntary deferred-compensation plans
- Flexible spending accounts for out-of-pocket health care and daycare expenses
- Potential eligibility for Public Service Loan Forgiveness
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What This Job Offers
Job Type
Full-time
Career Level
Manager
