IT Applications Supervisor

County of Thurston • Olympia, WA

6d • Onsite

About The Position

Thurston County’s Information Technology Department is seeking an IT Applications Supervisor to lead a nine-member Applications Team. The supervisor plans, organizes, and manages the technical installation, maintenance, enhancement, and operation of complex applications or a major application vital to program delivery. The team’s work includes programming, web design and programming, SharePoint, systems development, business analysis, database administration, business application support, systems integration, disaster recovery planning, and data management. The incumbent is expected to understand customers’ business needs and communicate in the language of their business.

The role manages team operations, staffing, budgets, application inventories and lifecycles, service quality, system security, and technology changes. It also provides technical advice, coordinates with departments and vendors, and leads continuous improvement of the County’s data management program. The position is based primarily in a quiet office setting in Olympia, Washington. Telework may be available after the six-month probationary period, at the Technical Manager’s discretion. The regular schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., or similar, with possible schedule changes and extended hours during emergencies or special projects. Occasional travel and on-site support at County buildings are required.

Requirements

• Bachelor’s degree in computer science, management information, business administration, GIS, or a related field.
• Five years of progressively responsible experience, including at least two years in a supervisory capacity.
• Additional experience may substitute for up to two years of education.
• Depending on the assignment, demonstrated knowledge in one or more applicable areas: personal computer hardware, operating systems, office automation software, printers, and plotters; networks, servers, communication devices, system and network security, and telecommunications; programming languages, database products, and integration techniques on multiple computing platforms; or GIS software, hardware, data standards, concepts, programming, geoprocessing functions, and techniques.
• Current Washington State Driver’s License, or a requested and obtained appropriate accommodation.
• Pass a security background investigation.

Nice To Haves

• Communicate effectively orally and in writing with all levels of the organization.
• Organize and prioritize team workloads using an up-to-date inventory of each team member’s assignments.
• Establish and maintain effective working relationships.
• Develop documentation for application inventories, procedures, and processes.
• Train, organize, coach, facilitate groups, and evaluate staff performance.
• Manage large, complex information service projects from inception through completion.
• Participate as a member of a self-directed work team and use the resources of other team members.
• Provide support and direction to people with varying skill levels and understanding of technology.
• Work cooperatively and effectively with staff, customers, vendors, and the public, and work effectively with subordinates and superiors.
• Design, develop, and maintain a comprehensive data management framework, including conducting County-wide data inventories, identifying systems of record, mapping data flows, documenting data storage locations, and applying data classification and protection requirements to ensure data integrity, security, and stewardship.

Responsibilities

• Manage Applications Team operations to achieve goals within budget and available personnel.
• Plan and organize workloads and staff assignments, review progress, and adjust priorities and schedules to ensure timely, efficient work.
• Participate in departmental training and employee development planning.
• Recruit and recommend staff selection; develop procedures and performance standards; train, monitor, and evaluate employees.
• Work with the manager and Human Resources on employee and labor relations issues.
• Prepare and justify budgets for assigned operations based on resource requirements, cost estimates, division objectives, and departmental goals.
• Develop and maintain a complete application inventory, including application lifecycles.
• Analyze the cost and benefits of software updates and hardware changes, assess impacts on other systems, and recommend cost-effective actions.
• Prepare and present information to management, the IT steering committee, and other audiences.
• Develop or manage the development of IT training programs for County-wide delivery, as needed.
• Resolve inquiries, problems, complaints, or emergencies affecting service availability or quality.
• Track ticket assignments and keep the queue up to date in real time.
• Respond to sensitive, technical, or complex inquiries and service complaints.
• Recommend and monitor hardware and software standards, future directions, and new projects.
• Manage system security, access, and recovery standards and procedures for assigned areas, including internal and external access.
• Plan and coordinate hardware, software, and data communication installations, updates, changes, and enhancements.
• Provide technical advice to IT staff and other departments on systems, software, hardware, and data communications.
• Coordinate with third-party technical support personnel and vendors.
• Lead, maintain, and continuously improve a County-wide data management program, including establishing and overseeing an inventory of County data assets.
• Provide on-site support to County buildings, including transporting equipment.

Benefits

• Retirement plan.
• Pre-tax savings accounts.
• Comprehensive health care and dental and vision care for employees and their families.
• Paid vacation for full-time regular employees and paid holidays.
• County-paid training and opportunities to participate in professional organizations and attend conferences.
• Flexible work schedule options, including alternative or compressed schedules and remote working.
• Three voluntary deferred compensation plans.
• Flexible spending accounts for out-of-pocket health care and daycare expenses using pre-tax dollars.
• Potential eligibility for Public Service Loan Forgiveness for qualifying full-time public service employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager