IT Applications Director

Caring Health Center•Springfield, MA

About The Position

The IT Applications Director advises and supports the strategy, development, and maintenance of Caring Health Center’s software portfolio, ensuring alignment with organizational goals, strategic planning, and best practices in operational and clinical information systems. The role oversees application upgrades, maintenance, contracts, training, utilization, vendor relationships, and project lifecycles for new and improved applications. It also drives improvements to workflows, system knowledge, and policies and procedures for mission-critical applications, supporting successful innovation and adoption of enterprise software solutions. The director supervises the Clinical Analyst Team and Health Information Management Team and ensures appropriate technologies and workflows support the timely and accurate availability of patient data. The position reports to the Chief Information Officer and is exempt. The salary range is $100,000 to $130,000.

Requirements

Bachelor’s degree and/or related industry-standard certifications and experience in computer science, information technology, or a related field.
At least 5 years of progressive IT experience, including leadership roles.
Project management certification or demonstrated project management experience.
Very strong communication, problem-solving, and project management skills.
Knowledge of workflow assessment and documentation, and the ability to translate workflows into training guides and software-improvement projects that support efficient technology use.
Ability to participate in and facilitate group trainings and meetings and lead demonstrations.
Proven experience providing application training to adult learners.
Skill creating technical documentation, such as training guides, for non-technical audiences.
Knowledge of information-security and privacy policies and procedures in a highly regulated environment, such as healthcare.
Ability to communicate with and understand non-technical internal customers, remain calm and productive, manage multiple concurrent high-value projects, and work well under pressure.
Comfort working in a collaborative, shared-leadership environment and willingness to mentor junior team members and others with a strong training and customer-service orientation.

Nice To Haves

In-clinic experience supporting Epic clinical information systems.
Experience leading O365 deployments and end-user training across complex, multifunctional organizations.

Responsibilities

Work with the CIO and organizational leaders to define the application roadmap, vision, use cases, and functional requirements for new software acquisitions.
Define and lead projects to continuously review and improve existing technologies.
Develop and evaluate implementation vendor proposals for requested new technologies.
Manage project timelines, budgets, testing, delivery, and quality assurance for software acquisitions and improvements.
Serve as a liaison between business leaders and technical teams, coordinating internal resources and external vendors to realize value from applications.
Manage licensing, renewals, contracts, and lifecycle planning for designated mission-critical applications in partnership with the CIO.
Plan and monitor upgrades and release pathways, including testing, training, validation, and scheduling product enhancements with the CIO.
Create training plans and delivery models for mission-critical software and provide or quality-assure training for staff across operational, accounting and finance, HR, clinical, and administrative functions.
Direct technology functions and workflows in the Health Information Management Department, working with the RHIT staff supervisor to ensure timely and accurate medical-record documentation.
Advise stakeholders on workflows that promote data availability and help department leaders strengthen a culture of data-informed action.
Perform or oversee application administration, including regular master-file updates.
Partner with the IT Service Manager to implement IT service-management best practices, streamline support processes, resolve application issues consistently, and meet service-level agreements.
Escalate and resolve software-related service-management tickets with internal IT Help Desk staff.
Represent the organization professionally when communicating with staff, patients, and visitors.
Collaborate with colleagues and mentor and coach team members to support productive, positive working relationships.
Supervise and support team members through mentoring, training, and coaching.
Maintain working knowledge of applicable laws, regulations, compliance requirements, standards of conduct, and organizational policies and procedures.
Perform other duties as assigned.