IT Applications Professional II – Enterprise Content Management (ECM)
About The Position
Participate, with general supervision, in the design, configuration, support, and lifecycle management of SharePoint Online and other enterprise content management (ECM) solutions. The role supports business requirements, site and content management, workflow and automation needs, testing, deployment, documentation, governance, records management, and ongoing maintenance across ECM platforms. The position may be performed remotely from Arkansas, Colorado, Georgia, Illinois, Iowa, Kansas, Louisiana, Minnesota, Missouri, Montana, Nebraska, New Mexico, North Dakota, Oklahoma, South Dakota, Texas, Wisconsin, or Wyoming. Some travel to ONEOK’s corporate office in Tulsa, Oklahoma, is required for meetings as needed. The role involves working in indoor, well-lit, climate-controlled areas with frequent repetitive motion and regular use of computer monitors.
Requirements
- Bachelor’s degree in MIS, computer science, mathematics, or another related field, or an equivalent combination of formal education and job-related experience.
- Experience with SharePoint Online administration, configuration, site design, list and library management, permissions, metadata, Microsoft 365 collaboration solutions, and PowerShell scripting for automation, reporting, and administrative support.
- Experience supporting SharePoint-based and broader ECM business solutions, including configuration, testing, troubleshooting, documentation, and user adoption.
- Experience with SharePoint lists, libraries, metadata, content types, views, permissions, repositories, and related content or data management concepts.
- Experience with solution delivery lifecycle methodology, change management, governance, records management, and basic project management concepts in a Microsoft 365, SharePoint, or ECM environment.
- Skills using office equipment, including computers and applicable software.
- Ability to apply math, algebra, and statistical methods.
- Ability to interact, advise, and communicate effectively.
- Ability to communicate or exchange information or instruction and conduct oral presentations or meetings.
Nice To Haves
- Experience with SharePoint management and migration tools such as AvePoint, Quest, Varonis, and Cognillo.
Responsibilities
- Design, configure, test, deploy, and maintain SharePoint Online and other ECM solutions, including site structures, repositories, lists, libraries, permissions, metadata, documentation, and training materials.
- Design, configure, test, maintain, and document reliable and scalable SharePoint Online, Microsoft 365, and ECM solutions that support user requirements and business processes.
- Explain SharePoint and ECM capabilities, governance standards, policies, records management practices, and best practices to others.
- Participate in SharePoint Online and ECM projects and operational processes throughout the solution lifecycle, from requirements gathering and design through deployment, adoption, and support.
- Gather and document business requirements, and consult with users on solution capabilities, design, priorities, complexity, governance considerations, and business impacts.
- Coordinate and communicate configuration, support, migration, and enhancement activities with team members, infrastructure personnel, Microsoft 365 administrators, vendors, business stakeholders, and management.
- Follow change control, compliance, records management, security, and governance procedures for SharePoint Online administration, ECM delivery, and related documentation.
- Deploy and support existing SharePoint and ECM solutions, templates, lists, libraries, workflows, repositories, and governance patterns across business areas.
- Consult with, troubleshoot issues for, and train business users to support effective use of SharePoint Online, Teams-connected sites, document libraries, metadata, permissions, and related ECM and Microsoft 365 services.
- Collaborate with process owners to document and resolve defects, enhancements, migrations, permissions issues, workflow needs, and content management projects.
- Review SharePoint and ECM configuration, documentation, or support work completed by lower-level professionals, as needed.
- Resolve difficult but typically not complex SharePoint Online and ECM configuration, access, content management, workflow, and user-support problems.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
