IT Enterprise Content Management (ECM) Team Lead

Randolph-Brooks Federal Credit Union • San Antonio, TX

1d • Hybrid

About The Position

Randolph-Brooks Federal Credit Union is seeking an experienced IT Enterprise Content Management (ECM) System Team Lead for its IT Content Services team. Under the direction of the IT ECM Services Director, this role leads the strategy, governance, and delivery of enterprise content services. The position oversees ECM platforms, workflows, and team development to support secure, efficient, and compliant content management while advancing automation and digital transformation.

The role may work a hybrid schedule (remote/onsite) after a training period, which may vary. Training takes place at the RBFCU Administrative Service Center in Live Oak, Texas. Applicants must reside in Texas and be able to perform all work from their Texas home. Remote work requires a reliable internet provider, the ability to connect directly to the modem by Ethernet, and a safe, suitable, distraction-free workspace.

The position requires leadership of ECM engineers, administrators, and specialists; oversight of ECM platforms and the content life cycle; and collaboration with stakeholders to ensure regulatory, legal, audit, retention, privacy, and security compliance. It also leads workflow automation and process optimization and manages vendors and support technologies. Essential functions and responsibilities may change, and other duties may be assigned with or without notice.

Requirements

• Associate’s degree in computer science, management information systems, or a closely related field, or two years of job-related work experience in lieu of an associate’s degree.
• Five years of server support experience managing a Document Management System, or successful completion of a relevant program from an accredited technical school, or an equivalent combination of education and experience.
• At least one year of leadership experience with a technical resource group.
• Demonstrated executive presence and ability to influence senior stakeholders.
• Knowledge of document management systems, document imaging software, and image capture technology.
• Ability to sort and analyze data.
• Skills in installing hardware and software, performing diagnostic system tests, project management, process improvement, and logical problem solving.
• Ability to communicate effectively verbally and in writing and establish and maintain effective working relationships with RBFCU employees.
• Must reside in Texas and be able to perform all work from a home in Texas.
• For home work, must have a reliable internet provider, be able to hard-wire directly to the modem, and provide a safe, suitable, distraction-free workspace.

Responsibilities

• Lead the design, support, improvement, and life-cycle management of ECM platforms, ensuring reliability, scalability, performance, and integration.
• Provide leadership, coaching, performance management, and development planning for ECM engineers, administrators, and specialists; manage team capacity and resource allocation.
• Partner with stakeholders to manage risk and maintain compliance and auditability across document and workflow activities, including regulatory, legal, audit, retention, privacy, and security requirements.
• Lead workflow automation and process optimization by designing automated solutions, reducing manual effort, and using capture, BPM, RPA, and system integration technologies.
• Oversee the full content life cycle, including capture, classification, storage, retrieval, archiving, disposal, indexing, searchability, and authorized access.
• Define, monitor, and report performance metrics to support service optimization, process improvement, user adoption, and continuous improvement of ECM services.
• Manage ECM vendors and support technologies by evaluating solutions.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree