IT Enterprise Content Management (ECM) Team Lead

Randolph-Brooks Federal Credit Union • San Antonio, TX

2d • Hybrid

About The Position

Randolph-Brooks Federal Credit Union is seeking an experienced IT Enterprise Content Management (ECM) System Team Lead to join its IT Content Services team. Under the direction of the IT ECM Services Director, this role leads the strategy, governance, and delivery of enterprise content services. It oversees ECM platforms, workflows, and team development to provide secure, efficient, and compliant content management while advancing automation and digital transformation.

The position may work a hybrid schedule (remote and onsite) after a training period, whose duration may vary. Training takes place at the RBFCU Administrative Service Center in Live Oak, Texas. Applicants must reside in Texas and be able to perform all work from their Texas home. Home-based work requires reliable internet with the ability to connect directly to the modem by Ethernet, and a safe, suitable, distraction-free workspace.

Requirements

• Associate’s degree in computer science, management information systems, or a closely related field, or two years of job-related work experience in lieu of the degree.
• Five years of server support experience managing a Document Management System, or successful completion of a relevant program from an accredited technical school, or an equivalent combination of education and experience.
• At least one year of leadership experience with a technical resource group.
• Demonstrated executive presence and ability to influence senior stakeholders.
• Knowledge of document management systems, document imaging software, and image capture technology.
• Ability to sort and analyze data.
• Skills in installing hardware and software, performing diagnostic system tests, project management, process improvement, and logical problem solving.
• Ability to communicate effectively verbally and in writing and to establish and maintain effective working relationships with RBFCU employees.
• Must reside in Texas and be able to perform all work from a home in Texas.
• For home work, must have reliable internet service and the ability to hard-wire a connection directly to the modem, as well as a safe, suitable, distraction-free workspace.

Responsibilities

• Lead the design, support, improvement, and lifecycle management of ECM platforms to ensure reliability, scalability, performance, and integration.
• Lead, coach, manage performance, and plan development for ECM engineers, administrators, and specialists; manage team capacity and resource allocation.
• Partner with stakeholders to manage risk and maintain auditability, ensuring compliance with regulatory, legal, audit, retention, privacy, and security requirements.
• Lead workflow automation and process optimization by designing automated solutions, reducing manual effort, and using capture, BPM, RPA, and system integration technologies.
• Oversee the full content lifecycle, including capture, classification, storage, retrieval, archiving, disposition, indexing, searchability, and authorized access.
• Define, monitor, and report performance metrics to support service optimization, process improvement, user adoption, and continuous improvement of ECM services.
• Manage ECM vendors and support technologies by evaluating solutions.
• Perform other duties as assigned; essential functions and responsibilities may change or new duties may be assigned at any time with or without notice.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree