IT Application Systems Specialist - Associate

Sumitomo Mitsui Banking Corporation•Charlotte, NC

5d•Hybrid

About The Position

The IT Application Systems Specialist supports and enhances the Actimize Fraud Management (IFM) platform to help the bank meet its risk management, legal, and regulatory obligations related to fraud detection and prevention. The role requires functional and technical expertise in Actimize IFM, including development to customize and optimize the platform. The Specialist works with business units and support teams on system enhancements, upgrades, and user support, and designs and implements workflows, plugins, data integration pipelines, custom rules, and logic. The position operates in a highly transactional and tactical environment, using sound judgment and discretion to resolve challenges and support business objectives. The Specialist plans and implements code and configuration, analyzes requirements and processes, documents technical solutions, troubleshoots issues across environments, and provides production and project support. The role also involves testing, system upgrades, implementation and go-live support, stakeholder communication, and escalation management. SMBC uses a hybrid workforce model, with employees working from home and an SMBC office; employees must live within reasonable commuting distance of their office. The specific hybrid schedule is discussed during the interview process, and hybrid work may not be available for certain roles.

Requirements

Hands-on experience with Actimize IFM applications, including configuration, customization, and support.
Working knowledge of Actimize components including IFM, AIS/UDM, and WATCH in Oracle and Cassandra environments.
Experience developing and managing RCM components, including Alert Views, Plugins, DART, Workflows, and administrative configurations.
Experience designing and implementing real-time interfaces and data integration pipelines using Actimize Modeler.
At least 3 years of experience implementing enterprise technologies and/or vendor platforms to meet business needs.
Experience in IT development, system design, integration, and data analysis across complex environments.
Strong understanding of relational and NoSQL databases, with proficiency in Oracle, Cassandra, or similar technologies.
Ability to independently organize and prioritize multiple tasks and projects in a dynamic environment.
Strong research and analytical capabilities, problem-solving ability, and lateral thinking.

Nice To Haves

Bachelor’s degree in Computer Science or a related field preferred.
Familiarity with real-time payments processing and related financial systems.

Responsibilities

Plan, design, and implement code and configuration for Actimize Fraud Management (IFM) applications in alignment with business and technical requirements.
Analyze business requirements, process flows, and project deliverables, and prepare technical documentation for development and implementation.
Troubleshoot issues across environments, conduct root-cause analysis, and work to prevent recurrence and improve system reliability.
Provide timely, high-quality support for production and project-related issues to maintain customer satisfaction.
Communicate with business users, support teams, vendors, and other stakeholders throughout the project lifecycle.
Manage multiple projects and tasks while balancing priorities and deadlines.
Coordinate with technical teams to support process execution and solution integration.
Develop and execute unit test cases and scripts to validate changes and releases.
Coordinate and execute system software upgrades with end users and technical teams.
Act as an escalation point for complex production issues and support timely resolution with minimal business impact.
Participate in system implementations and go-lives, including occasional evening or weekend availability for deployment support.
Collaborate on high-priority incident resolution and contribute to post-implementation reviews and continuous improvement.