IT Application Systems Specialist - Associate

SMBC • Charlotte, NC

4d • Hybrid

About The Position

The IT Application Systems Specialist is responsible for supporting and enhancing the Actimize Fraud Management (IFM) platform to help the bank meet fraud detection and prevention risk-management, legal, and regulatory obligations. The role requires functional and technical expertise in Actimize IFM, including development skills to customize and optimize the platform. The Specialist partners with business units and support teams to deliver enhancements, perform upgrades, and provide user support, including on-call support.

The position operates in a highly transactional and tactical environment and requires sound judgment and discretion. It involves designing and implementing Actimize workflows, plugins, data integration pipelines, custom rules, and logic; troubleshooting complex issues; and supporting implementations and go-lives. SMBC uses a hybrid workforce model, with work from home and from an SMBC office. Employees must live within reasonable commuting distance of their office; the specific hybrid schedule is discussed during the interview process.

Requirements

• Hands-on experience with Actimize IFM applications, including configuration, customization, and support.
• Working knowledge of Actimize IFM, AIS/UDM, and WATCH components deployed in Oracle and Cassandra environments.
• Experience developing and managing RCM components, including Alert Views, Plugins, DART, Workflows, and administrative configurations.
• Experience designing and implementing real-time interfaces and data integration pipelines using Actimize Modeler.
• At least 3 years of experience implementing enterprise technologies and/or vendor platforms to meet business needs.
• Experience in IT development, system design, integration, and data analysis across complex environments.
• Understanding of relational and NoSQL database platforms, with proficiency in Oracle, Cassandra, or similar technologies.
• Ability to independently manage, organize, and prioritize multiple tasks and projects in a dynamic environment.
• Strong research, analytical, and problem-solving capabilities, including lateral thinking.

Nice To Haves

• Bachelor’s degree in Computer Science or a related field.
• Familiarity with real-time payments processing and related financial systems.

Responsibilities

• Plan, design, and implement code and configuration for Actimize Fraud Management (IFM) applications in alignment with business and technical requirements.
• Analyze and validate business requirements, process flows, and project deliverables.
• Prepare technical documentation to support development and implementation.
• Troubleshoot issues across environments and perform root cause analysis to prevent recurrence and improve reliability.
• Provide timely, high-quality support for production and project-related issues.
• Communicate with business users, support teams, vendors, and other stakeholders throughout the project lifecycle.
• Manage multiple projects and tasks while balancing competing priorities and deadlines.
• Work with technical teams to coordinate processes and integrate solutions.
• Develop and execute unit test cases and scripts to validate changes and releases.
• Coordinate and execute system software upgrades with end users and technical teams.
• Act as an escalation point for complex production issues and work toward timely resolution with minimal business impact.
• Participate in system implementations and go-lives, with occasional evening or weekend availability for deployment support.
• Collaborate on high-priority incident resolution and contribute to post-implementation reviews and continuous improvement.

Benefits

• Hybrid workforce model with an opportunity to work from home and from an SMBC office.
• Reasonable accommodations during candidacy for applicants with disabilities, consistent with applicable law.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed