IT Application Support Manager Supply Chain

Dollar TreeChesapeake, VA
2d

About The Position

Family Dollar is seeking an experienced IT Application Support Manager Supply Chain to provide end-to-end operational and technical oversight, as well as people leadership, for a team responsible for the stability, performance compliance and continuous improvement of enterprise systems and software applications supporting critical business operations.

Requirements

  • Candidates must be authorized to work in the United States without the need for current or future visa sponsorship.
  • Bachelor’s degree in business, Information Technology, or related degree (or equivalent related experience)
  • 6+ years of IT Operations experience (support, maintenance, and administration)
  • 3+ years of managing a team of associates (excellent management skills)
  • 3+ years of experience providing operational support, administration, and management of Supply Chain systems such as Catalyst Warehouse Management System and Oracle Transportation Management (OTM)
  • Proven experience governing and managing large-scale managed services partners and BPO providers. (both onshore and offshore), including performance management, SLA oversight and service optimization.
  • Demonstrated people leadership with a track record of building, mentoring, and leading high‑performing teams
  • Self‑starter with the ability to prioritize, make sound decisions, and operate effectively in a fast‑paced enterprise environment
  • Disaster Recovery planning and testing
  • Experience with Microsoft and Linux operating systems, SQL (reading and writing), and MS SQL Server and Oracle databases

Nice To Haves

  • Experience with EDI platforms, particularly Sterling Integrator
  • 3+ years of experience in Retail Industry
  • ITIL Certification
  • Experience utilizing ServiceNow and JIRA Automation tools

Responsibilities

  • Provide technical and operational leadership for the investigation, troubleshooting, and resolution of complex application issues
  • Lead the resolution of high‑severity incidents and problems, coordinating across internal IT teams and external vendors to ensure timely restoration and communication
  • Monitor, measure, and report on service delivery performance against established KPIs and SLAs.
  • Drive continuous improvement and maturity of ITIL processes, with emphasis on Incident, Change, and Problem Management.
  • Mentor, develop, and lead associates to build a high‑performing, accountable, and engaged application support organization
  • Ensure all required internal and external audits are continuously reviewed and completed on time to maintain effectiveness.

Benefits

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