191 - IT Application & Network - Hardware Specialist

First United Bank & Trust•Oakland, MD

3d•Onsite

About The Position

Responsible for maintaining the Bank’s hardware and peripheral devices; installing and repairing hardware equipment; reporting pertinent information to the immediate supervisor; responding to inquiries or requests for information. This role supports the Bank's hardware and peripheral devices, including installation, testing, and maintenance of PCs, printers, scanners, and other hardware. It also involves creating and deploying standard PC images, recommending hardware specifications, coordinating replacement cycles, and managing parts inventory. The specialist will investigate and resolve user problems, provide support for meetings and specific technologies like Branch of the Future, and maintain documentation. Additionally, this role assists with various IT issues, provides Help Desk support, and ensures adherence to IT policies and procedures.

Requirements

A high school diploma or equivalent
Two (2) year college degree or IT certifications preferred
Obtain and maintain appropriate Bank Product Knowledge Certification.
Proficient reading, writing, grammar, and mathematics skills
Proficient interpersonal relations and communicative skills
Basic understanding of standard operating systems and common applications, i.e., Word, Excel, PowerPoint, etc.
Basic understanding of PC and peripheral hardware repair
Visual and auditory skills
Ability to bend, stoop, reach, and lift items weighing 50 lbs. or less
Valid driver's license
A minimum of one (1) years’ related work experience

Nice To Haves

Two (2) year college degree or IT certifications preferred

Responsibilities

Installs, tests, and maintains PCs, printers, receipt validation printers, Card@Once printers, scanners, signature pads, and other peripheral hardware.
Creates, deploys, and maintains a “standard image” for efficient PC deployment.
Recommends the hardware specifications for new hardware equipment to the Director of IT.
Coordinates and executes schedule for PC and other hardware replacement cycles.
Maintains parts inventory for all hardware.
Performs physical inventory reviews annually.
Keeps the IT inventory system up to date.
Works in conjunction with Finance to keep the FAS inventory updated and current.
Investigates user problems, identifies their source, determines possible solutions, and tests and implements solutions.
Provides support for Board of Directors and Committee meetings.
Serves as the backup for the Telecomm Specialist in all telecommunications issues and projects.
Supports all Branch of the Future technology, including, but not limited to Audio/Video equipment and iPads; and acts as a liaison between the Bank and appropriate vendors.
Maintains current documentation on hardware and logs solutions in the Knowledgebase.
Follows Change Management and other applicable procedures for hardware.
Communicates hardware changes to department for training and general awareness.
Assists with a variety of IT issues requiring "next level" support.
Assists users in resolving hardware, software, phone, network, or other IT issues via phone or remote access methods as needed to support the Help Desk function.
Responds to all users in a prompt and courteous fashion.
Informs supervisor of any unresolvable difficulties.
Strives for improved customer service by suggesting improvement ideas to supervisor.
Adheres to all pertinent IT policies and procedures.
Escalates unresolved issues appropriately in the department.
Responds promptly to any issue escalated or assigned from the Help Desk.
Performs other related duties as assigned.
Coordinates specific work tasks with other personnel within the department as well as with other departments in order to ensure the smooth and efficient flow of information.
Abides by the current laws and organizational policies and procedures designed and implemented to promote an environment which is free of harassment and other forms of illegal discriminatory behavior in the work place.
Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the Bank's compliance with all regulatory requirements, e.g. Community Reinvestment Act (CRA), Bank Secrecy Act (BSA), Equal Credit Opportunity Act, etc.
Reports pertinent information to the immediate supervisor as requested, or according to an established schedule; compiles information as necessary or as directed and provides data to appropriate bank personnel.
Responds to inquiries relating to his/her particular area, or to requests from customers, other bank personnel, etc., within given time frames and within established policy.