Specialist IT Application Support

Academy Sports + Outdoors•Katy, TX

1d•Onsite

About The Position

At Academy Sports + Outdoors, our vision is to be the best sports + outdoors retailer in the country. We are a passionate, purpose-driven team committed to each other and our customers. We have over 80 years of experience building a people-first culture, creating opportunities for growth, fostering meaningful connections, and supporting every Team Member’s journey. Our belief in the power of fun fuels us. Here, you won’t just help customers gear up for their next adventure – you’ll launch one of your own. Whether you're starting out or leveling up, Academy is a place where fun can’t lose!

Requirements

High School diploma or equivalent
0-2+ years of work experience
Java EE, Java Script, XML and XSD experience required
Experience with Microsoft SQL server and object oriented development principles required
Basic knowledge of Windows/Linux, databases, Cloud, and web based applications
Understanding of ITIL concepts, incident management, and root cause analysis
Strong interpersonal, written, and verbal communication skills, and interface effectively with individuals at various levels
Ability to work well under pressure while consistently meeting time sensitive deadlines
Self-motivated with the ability to work on multiple projects in a fast-paced environment
Ability to work independently, as well as effectively contribute to a team environment
Analytical with strong problem-solving abilities and creative resolution skills
Acceptable level of hearing and vision to perform job duties

Nice To Haves

Bachelor’s degree in computer science, Information Technology, Engineering, or a related degree
Knowledge supporting mobile applications and administration preferred
Exposure to scripting or automation (Python, PowerShell, Shell, etc.) preferred
Familiarity with AI assisted tools, monitoring platforms, or automation frameworks preferred
Basic knowledge of cloud platforms (AWS, Azure, GCP)
Previous internship or academic project experience in IT support, automation, or application development a plus

Responsibilities

Provide required technical support for applications, systems, and end users via ticketing tools, email, or collaboration platforms
Monitor applications and systems, identify issues, and perform initial troubleshooting
Log, track, and update incidents, service requests, and known issues in ITSM tools (e.g., ServiceNow, Jira, etc.)
Escalate issues to senior support teams with clear diagnostics and documentation
Assist with application deployments, configuration changes, and routine maintenance activities
Perform automations related to basic server, job, and service health checks and validations
SOX/Non-SOX Reporting Automation and Simplification
Create and maintain support documentation, runbooks, and knowledge articles
Support post incident reviews and help identify preventive actions
Collaborate with cross functional IT teams during upgrades, releases, and maintenance windows
Develop a thorough understanding of Academy policies, procedures and safety rules
Duties may change; team members may be required to perform other duties as assigned