Application Specialist - IT

SkinSpirit•Palo Alto, CA

8d•Remote

About The Position

Celebrating 20+ years of excellence, SkinSpirit is a top destination for aesthetic skincare and body-with over 55 locations nationwide. Our highly trained experts are the best in the industry-renowned for personalized service deliver safe, effective, medically-proven treatments and optimal results. SkinSpirit is here to ensure you find joy in your skincare journey and happiness in the results you're looking for. We thrive in a people-first culture with an authentic emphasis on wellbeing. As we grow, we reinforce the integrity of our unique culture by leading with love and an unparalleled passion for what we do. We offer world-class training and education. And as industry leaders we're always innovation-bringing stat-of-the-art equipment and services to our clinics. Join the SkinSpirit experience! The Application Specialist is responsible for supporting our primary line of business application, Zenoti. This includes responding to support calls from staff, debugging and resolving issues in the software, submitting tickets to vendors, educating staff on processes, and configuration of the platform. While this is primarily an application support position, this role will provide remote and onsite support to deploy and troubleshoot hardware and software. Clear communication, timely response and teamwork is critical to success.

Requirements

High School Diploma required
2+ years of experience working in a retail or corporate environment required
Strong problem-solving, critical thinking and decision-making skills
Excellent customer service skills that include listening to user groups and speaking with them at the appropriate level
Demonstrated ability to learn quickly and work effectively in a fast-paced, rapidly changing environment
Good communication skills, including writing, speaking and active listening
Project management skills, including organization, planning, time management and prioritization
Self-motivated and able to work independently and with the IT team
Demonstrated general IT aptitude and basic troubleshooting skills
Proficiency in Office applications, including but not limited to Excel, Word, Outlook, and Teams

Nice To Haves

Bachelor's degree in Information Technology, Information Systems, Business or a related field is a plus
1+ years of experience working with medical spa software desired; Zenoti, Modmed, Patient Now or Boulevard experience is a strong plus

Responsibilities

Maintain and configure the Zenoti platform and other software platforms in coordination with other department members
Stay current in the knowledge of the various platform functionality
Training of the application to internal staff members
Setup, manage, and maintain testing environment in coordination with other department members
Create and maintain documentation for processes, configuration, and end user training
Maintain change log entries when significantly impactful changes are made to any IT system, including permission changes, system changes, product/service changes, or other changes identified later
Identify product usability issues and work with department members to develop solutions
Communicate staff feedback to the department head
Participate in meetings and calls with vendors
Troubleshoot and resolve end-user support requests with a high level of responsiveness, in coordination with the IT team members
Participate in IT projects, including the design and deployment of new IT systems and services to new and existing clinics
Support IT department’s responsibilities in clinic expansion and build out, including onsite deployment of IT systems
Manage and maintain IT hardware and software support systems as delegated
5%-15% travel required based on business need
Other duties as assigned