IT and AV Support Specialist

CityVet • Leesburg, FL

12h • Onsite

About The Position

The IT and AV Support Specialist provides support for desktop computers and audio-visual technology. The role will support staff and faculty by investigating and troubleshooting desktop computing hardware and software problems. The role maintains and supports Beacon’s audio-visual systems found in classrooms and special purpose locations. The position also provisions, configures, and deploys new computers and supports the procurement process. The successful candidate works as a member of the Information Technology Services team to provide an excellent customer service experience for all our clients. Applicants must have strong oral and written communication abilities, be organized, and demonstrate well developed interpersonal skills.

Requirements

• Have a thorough working knowledge of desktop computers, Windows operating systems, and the Microsoft suite of office productivity software.
• Demonstrate outstanding problem solving/troubleshooting abilities.
• Display a strong customer service orientation, responding rapidly to requests for assistance.
• Have the ability to quickly gain a working proficiency with new hardware and software.
• Be dependable and organized, able to keep commitments and complete projects on-time.
• Be quality conscious, demonstrating accuracy, thoroughness, and attention to detail.
• Technical knowledge from an earned degree in computer technology, audio-visual technology, or a related field and 2 years’ experience; or five years’ experience preforming this role or a similar role; or an equivalent combination of education and experience.
• Must have the ability to read, analyze, and interpret general business writing, professional journals, and technical manuals, applying the knowledge gained to solve problems.
• Must have the ability to write reports, business correspondence, and technical procedure manuals.

Nice To Haves

• CompTIA A+ certification is preferred.

Responsibilities

• Support staff and faculty with computer and telecommunication issues including hardware, software, and peripherals. Support includes deploying new technology and troubleshooting hardware/software problems.
• Support staff and faculty in the operation of audiovisual equipment in classrooms and other spaces. Support includes troubleshooting audio-visual issues as they arise, and training users how to operate the AV equipment.
• Stay up-to-date with work orders in the ticket management system and respond to users in a timely manner. Log relevant information and escalate emergency situations as needed.
• Assist with setup of new PCs including imaging and deployment of workstations.
• Provide onsite audio-visual support during Beacon events such as guest speakers, presentations, ceremonies, and other special activities requiring multimedia assistance.
• Maintain and manage computers in the Student Computer Lab, including keeping systems up to date with antivirus and software updates.
• Troubleshoot and maintain printers and copiers.
• Perform other duties as assigned by the Director of Information Technology.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree