AV Support Specialist

Vanderbilt University•Nashville, TN

14h•Onsite

About The Position

The AV Support Specialist provides independent support for routine classroom, meeting, and event technology issues, ensuring consistent, high-quality operation of audiovisual systems across supported spaces. The role applies broad working knowledge to diagnose and resolve moderately complex issues, adapt established procedures when needed, and reduce repeat incidents through accurate resolution and documentation. Work is performed with moderate supervision, and the role contributes to service reliability and first-time resolution within the immediate support domain. Vanderbilt University Information Technology is a human-centric organization that advances our university by delivering innovative solutions and frictionless experiences through collaboration.

Requirements

High school diploma or GED is necessary
2-4 years of relevant experience is necessary
Broad working knowledge of AV systems, control interfaces, and basic conferencing platforms is necessary
Ability to independently troubleshoot and resolve moderately complex technical issues is necessary
Experience adapting established procedures to address nonstandard support scenarios is necessary
Strong documentation and communication skills supporting service continuity are necessary
Demonstrated commitment to VUIT’s Guiding Principles is necessary
Must have and maintain a valid driver's license and a satisfactory driving record.

Nice To Haves

Associate or bachelor’s degree in audio‑visual technology, information technology, engineering technology, or a related field preferred
Professional AV certifications or manufacturer training (e.g., CTS, CTS‑I, or equivalent vendor credentials) preferred

Responsibilities

Independently resolves routine and moderately complex AV issues using established tools, procedures, and judgment.
Diagnoses common integration issues involving displays, control systems, and conferencing technologies to restore service.
Ensures accurate first‑time resolution by validating fixes and addressing contributing configuration or usage factors.
Escalates high‑complexity or systemic issues with clear analysis and supporting detail.
Performs standard AV system configurations and adjustments within documented parameters to maintain usability.
Identifies early indicators of equipment failure or misconfiguration and initiates corrective action.
Supports preventive maintenance activities that reduce service interruptions and repeat requests.
Reviews recurring incidents to identify patterns and opportunities for improved resolution or documentation.
Updates or contributes to knowledge articles and support notes to strengthen team‑wide consistency.
Applies feedback and lessons learned to improve reliability and user experience across supported spaces.
Coordinates with IT partners and facilities staff to resolve issues spanning multiple service domains.
Provides informal guidance or job‑shadowing support to less experienced staff.
Communicates clearly with users regarding issue status, expected outcomes, and resolution steps.