IT Analyst
Doppel•New York, NY
•$60 - $70•Onsite
About The Position
Doppel is hiring a contractor experienced with Onsite IT Analyst to support our New York City office and global remote workforce. This role is ideal for someone who is detail-obsessed, service-driven, and passionate about delivering an exceptional IT experience.
Requirements
- 2-4 years of hands-on IT support experience in fast-paced environments.
- Meticulous attention to detail and a commitment to delivering a best-in-class support experience.
- Strong problem-solving ability and a self-driven, proactive work style.
- Excellent communication skills and a calm, customer-focused approach.
- Experience supporting MacOS devices and various SaaS business tools.
- This role requires to be in office 5 days a week.
Responsibilities
- Provide Level 1 & 2 support for onsite employees and remote team members worldwide.
- Triage and resolve incoming tickets across hardware, software, and account-related issues.
- Maintain and support office technology including A/V systems, conference rooms, printers, and network equipment.
- Manage asset inventory and oversee the full lifecycle of devices (procurement → deployment → retirement).
- Support onboarding/offboarding, device setup, and access management.
- Contribute to IT projects, documentation, and continuous improvement efforts.
Benefits
- The hourly rate for this role is $60-$70/hr.
- A high growth environment where your work has immediate impact and visibility
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
