IT Analyst

Komodo Health • San Francisco, CA

1d • $36 - $50 • Hybrid

About The Position

The IT team at Komodo is primarily responsible for end user/help desk support, endpoint management, and internal system infrastructure. Their main focus is empowering Komodo users by providing reliable, scalable, and observable support and services. The Senior IT Analyst plays a critical role in maintaining, monitoring, and continuously improving the computer systems and networks that power our business. This role goes beyond resolving technical issues — it involves identifying systemic gaps, driving process improvements, and serving as a technical resource and informal leader for the broader IT team and the organization at large.

Requirements

• Proven experience in a technical support environment with deep expertise in Mac OS and Windows, including advanced troubleshooting and escalation handling.
• Strong hands-on experience with first and second level support across Okta, Google Workspace, Atlassian, Slack, MDM platforms (Jamf and Intune), Meraki, and Zoom.
• Experience owning and administering IT Asset Management systems (e.g., SnipeIT, AssetSonar, ServiceNow, Microsoft SCCM).
• Demonstrated ability to independently perform root cause analysis and drive resolution of complex system access, hardware, and infrastructure issues.
• Track record of leading projects end-to-end, from scoping requirements through execution and documentation, with minimal oversight.
• Strong cross-functional collaboration skills with the ability to translate technical concepts for non-technical stakeholders.
• Excellent written and verbal communication skills with a bias toward documentation and knowledge sharing.
• Strong familiarity with IT operations, cloud applications, and security best practices.
• Judgement & Creativity: Applies AI strategically, knowing how to use the right tools at the right time to solve problems or generate new ideas.
• Uses AI to accelerate feedback loops, test ideas, and make informed decisions faster.
• Applies both judgment and creativity when working with AI and understands its limitations.
• Curiosity & Initiative: Demonstrates curiosity and initiative in exploring new AI tools and workflows relevant to their role.
• Has developed or shared AI-enhanced workflows, automations, or prompts with others.
• Integration & Productivity: Brings a reflexive AI mindset and uses AI as a natural part of their process to iterate, research, and deliver better work.
• Comfortable working in AI-enhanced environments across writing, data analysis, content creation, or design.
• Regularly leverages AI tools such as Notion AI, Perplexity, Claude, Descript, Runway, Midjourney, or Microsoft Copilot i.e. to improve speed, clarity, or creative output.

Responsibilities

• Serve as the primary escalation point for complex technical issues across the organization, including Zoom room/hardware, Meraki networking, and peripheral troubleshooting, with an onsite presence in the SF or NYC office 4–5 days per week.
• Lead and own the onboarding and offboarding lifecycle for employees, temporary staff, vendors, and contractors, ensuring a seamless and secure experience.
• Develop, maintain, and improve IT documentation, runbooks, and processes — ensuring consistency, repeatability, and knowledge transfer across the team.
• Proactively identify and resolve issues across core platforms including Okta, Google Workspace, Atlassian, Slack, Zoom, Jamf, and Intune.
• Provide advanced troubleshooting and support across Mac and PC environments, taking ownership of root cause analysis and long-term resolution.
• Design and deliver IT training and enablement programs to ensure employees across all departments can effectively leverage their technical resources.
• Drive corrective and preventive actions to resolve issues quickly and minimize business impact, while identifying patterns that inform longer-term infrastructure improvements.

Benefits

• comprehensive health, dental, and vision insurance
• flexible time off and holidays
• 401(k) with company match
• disability insurance and life insurance
• leaves of absence in accordance with applicable state and local laws and regulations and company policy

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed