IT Analyst

TEKsystems•Erie, PA

1d•$17 - $25•Onsite

About The Position

Under close supervision, is responsible for the review, analysis and optimization of related aspects of current and future processes. Contributes to continuous improvement efforts by assisting in evaluation, development, and support for the implementation of recommended process and system changes.

Requirements

Familiarity with Service Now Requests and intake
Familiarity with Infoblox, Asset Management
Familiarity with general networking & Systems Administration
Login into servers, network devices, and software to perform: Configuration, Backups, Firmware updates, Software updates, Create backup configuration files, Software installation, Documentation
Configure & Troubleshoot Network: Devices, Servers, Client Application, Application specific workstations
Point of contact for dedicated systems, servers, applications, and software
Collaborate with CP&M departments with creating SOPs & Process Documents
Desktop, Help desk support

Nice To Haves

Desktop
Help desk support

Responsibilities

Analyzes, defines and documents process workflows through user interviews, facilitated workshops and subject matter expert engagement.
Participates in the development of future business processes needed to support new products and/or services.
Documents future processes to determine how to proactively improve current business for the development of future procedures and models.
Examines processes holistically to understand the impact of changes to people, strategy, systems and general business operations.
Generates and compiles reports, complete with recommended improvements to business processes and operational procedures.
Assists in building the business case for a process or system change and provides input into the change management and implementation.
Configure and prepare assets for deployment
Support asset procurement, receiving, and inventory processes
Maintain asset lifecycle documentation
Assist with asset decommissioning and disposal activities
Submit and track move, add, and change requests
Perform recurring maintenance activities
Execute documentation audits and remediation efforts
Maintain operational records and task tracking
Provide administrative "hands-and-feet" support
Deliver departmental Tier 1 application support
Perform Tier 1 ticket triage and fulfillment
Escalate issues to appropriate technical resources as needed
Support preventative maintenance initiatives
Assist with compliance-related activities
Contribute to documentation and process improvement efforts
Support knowledge management and cross-training initiatives