IT Analyst

EllisDon • Montreal, QC

35d • Onsite

About The Position

Connect with us LinkedIn, Instagram, Facebook, Twitter. Thinking about a change? We recognize that the construction industry is changing at a rapid pace and we continually strive to be at the forefront. Our core values empower people to deliver great careers to one another and develop creative solutions for complex problems on some of the most exciting projects. It doesn’t matter what your expertise and craft is – there are no boundaries. We are a group of professionals with a variety of expertise within pre-construction, construction, and post-construction. To learn more, check out our Cradle to Grave services and hear from our team directly about what a career at EllisDon could look like for you. As you can see, we are a diverse bunch. Above all, we are a group of individuals with unique experiences and at EllisDon, we choose to celebrate the strength in our differences, every day. EllisDon’s commitment to Inclusive Diversity is to work together to create an environment where every employee feels safe to be their true and authentic self. Ultimately, EllisDon’s purpose is to provide people with similar values the opportunity to achieve to their full potential; to deliver that opportunity for great careers to one another; and to contribute meaningfully to the community we share with others. In case you’re curious, here’s what the industry thinks of us and some of the impacts we've made to the communities we work in and our latest Impact Report, highlighting how we're putting our values into practice in areas such as the climate & environment, inclusive diversity, indigenous relations, and health and safety. EllisDon uses AI tools to assist in screening and assessing applicants for this position. You as an IT Analyst will: Champion the Digital & Data Engineering message to the business

Requirements

• You have a post-secondary degree/diploma in a related field and a minimum 4 years IT support related experience including troubleshooting advanced issues.
• Bilingual – must be fluent in French
• In office position
• Able to obtain Secret Level 2 security clearance
• Solid understanding of LAN, WAN, TCP/IP, Ethernet
• Valid driver's license, and personal vehicle to coordinate IT services and travel between jobsites/offices

Nice To Haves

• Industry Certification is preferred CCNA, CompTIA A+, CompTIA Network+, and Microsoft Certifications are desired

Responsibilities

• Provide level 1-2.5 support for hardware, software, and network problems reported, documenting problems and solutions as required.
• Assist in 1st and 2nd level hardware and software support when required.
• Liaise with and participate in solving 3rd level complex or unsolved problems.
• Manages, supports, and ensures operating viability, including imaging and provisioning of mobile devices, Windows PCs, and MacBooks, and reports any abnormalities.
• Manages, supports, and ensures operating viability of jobsite network infrastructure, including configuring firewalls, switches, wireless access points, wireless bridge, security cameras, wireless signal boosters, VoIP phones, DMZ network, and other systems might be unique to a specific jobsite.
• Ensure the 24/7 availability and performance of the network that support our systems, including some “on-call” responsibilities.
• Project Management duties, including determining business requirements, obtaining quotes from vendors to meet business requirements for new construction projects includes jobsite copiers, digital displays, security systems, and other miscellaneous IT related items.
• Project deployment duties, including hardware setup and configuration, setting up conference rooms and assisting on hosting web conferences via MS Teams, Zoom and Webex maybe required.
• Follow and maintain EllisDon IT policies, documentation, and best practices guidelines.
• Escalates technical issues when necessary, offers excellent customer service and stays current with IT trends and advancements.
• Follow EllisDon IT Security best practices and guidelines and contributes to our library of Standard Operating Procedures.
• Maintain records within ServiceNow.
• Coordinate IT services and support for jobsites
• Assist on corporate network maintenance tasks when required

Benefits

• EllisDon is proud to provide this unique career opportunity that provides continuous learning, opportunity for growth, and a competitive compensation package within an environment that is committed to inclusion and respects diversity.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees