IT Analyst, 1

Cloud Inventory•Overland Park, KS

23h•Hybrid

About The Position

Nextworld is looking for an IT Analyst 1 to join our team based out of the Overland Park, KS office. IT at Nextworld is a shared services function, meaning this role directly supports both Nextworld and Cloud Inventory. You’ll be the front-line resource for end-user technical support across both organizations, keeping systems running and people productive. This is a hands-on role for someone who thrives on solving problems quickly, communicates clearly under pressure, and takes pride in delivering exceptional service. If you like variety, ownership, and contributing to a team that powers the rest of the business, this is your role.

Requirements

Bachelor’s degree in Information Technology or related field, OR technical certifications with 1+ years of relevant experience
Knowledge of computing, computer systems, hardware, software, and peripheral equipment
Basic technical proficiency with Windows PC or Mac devices
Outstanding verbal and written communication skills
Customer service orientation — you put the end user first
Ability to work independently and as part of a team
Strong attention to detail and accuracy

Responsibilities

Monitor, maintain, and troubleshoot hardware, software, and network systems
Perform routine system checks, updates, and backups to ensure availability and security
Provide end-user support, resolving technical issues in a timely and professional manner
Analyze system performance and identify areas for improvement
Recommend and implement solutions to optimize IT operations and enhance productivity
Research and evaluate new technologies to support organizational goals
Assist in maintaining IT security standards, including antivirus, firewalls, and access controls
Ensure compliance with organizational policies and applicable data protection regulations
Participate in risk assessments and help implement mitigation measures
Partner with business units to understand requirements and provide technical solutions
Document system configurations, processes, and troubleshooting procedures
Assist in training employees on IT systems, policies, and best practices
Contribute to IT-related projects, including upgrades, migrations, and new implementations
Coordinate with vendors and service providers for technical support and procurement
Track and report on project progress, risks, and outcomes

Benefits

Medical: Three plan options (HSA, PPO, and Surest) through UnitedHealthcare. Nextworld covers 100% of employee-only HSA plan premiums and contributes $2,000/year to your HSA.
Dental: Two plan options (Base and Enhanced) through Principal. Nextworld covers 100% of employee-only Base plan premiums.
Vision: Coverage through Principal (VSP network). Nextworld covers 100% of employee-only premiums.
Flexible Spending Accounts (FSA): Medical FSA, Dependent Care FSA (up to $7,500), and Limited Purpose FSA available through Rocky Mountain Reserve.
Health Savings Account (HSA): Available with HSA medical plan enrollment. 2026 contribution limits: $4,400 (individual) / $8,750 (family).
Short-Term Disability: Company-paid; 60% of base earnings, up to $2,500/week, for up to 12 weeks.
Long-Term Disability: Company-paid; 60% of base earnings, up to $10,000/month, through Social Security Normal Retirement Age.
Basic Life & AD&D: $50,000 policy at no cost to the team member.
Voluntary Life Insurance: Additional coverage available for team member, spouse, and children.
Hospital Indemnity Insurance: Voluntary plan paying cash benefits for hospital stays.
Critical Illness Insurance: Voluntary coverage including hospitalization from infectious diseases.
Accident Insurance: Voluntary plan paying flat-dollar benefits for covered accidental injuries.
401(k): Nextworld matches up to 4% of gross compensation each pay period. Pre-tax and Roth options available through Fidelity. 2026 IRS limit: $24,500 (plus catch-up contributions for eligible team members).
Employee Assistance Program (EAP): 3 free counseling sessions per issue per year, plus work-life services, through ComPsych — 100% confidential and free to team members and dependents.
Pet Insurance: Voluntary coverage through Nationwide.
Paid Sick and Safe Time (PSST): In accordance with Colorado law and Nextworld policy.
Flexible Vacation Time (FVT): Non-accrual flexible vacation time — take the time you need to rest and recharge.