IT Analyst-POS & Payments

Casey's•Ankeny, IA

1d•Onsite

About The Position

The IT Analyst – POS & Payments will play a key role in supporting, enhancing, and optimizing the technology platforms that enable retail transactions across our stores and digital channels. This role will collaborate with cross-functional teams to ensure seamless operation of POS systems, payment gateways, and related integrations, while driving innovation and continuous improvement.

Requirements

Authorization to work in the U.S. without the need for employment-based immigration sponsorship now or in the future.
Bachelor’s degree in information technology, Computer Science, or related field.
3+ years of experience in IT support or business analysis, preferably in retail or payments.
Working knowledge of POS systems (e.g., NCR, Oracle Micros, Verifone, GK) and payment platforms (e.g., Adyen, Stripe, PayPal).
Understanding payment processing workflows, EMV, NFC, and mobile wallets.
Hands-on experience with Cloud based (Infrastructure, Platform and/or Software as a Service) applications and vendors.
Relevant experience with ITIL tools (e.g. Atlassian, ServiceNow) and collaboration tools (Confluence, Jira, Teams).
Strong analytical and problem-solving skills.
Excellent communication and documentation abilities.
Excellent interpersonal, verbal, and written communication skills, including the ability to explain data and findings to a non-technical audience.
Ability to collaborate and build relationships across IT disciplines and teams including third parties.
Will need to be available for after hours’ on-call and system monitoring.
Must be able to lift and carry up to 50 pounds.

Nice To Haves

Minimum travel may be required.

Responsibilities

Provide day-to-day support for POS and payment systems, including troubleshooting hardware/software issues.
Monitor system performance and ensure high availability and reliability of transaction platforms.
Participate in the design, testing, and implementation of new POS features, payment methods, and system upgrades.
Collaborate with vendors and internal teams to deliver enhancements aligned with business needs.
Gather and document business requirements for POS and payment-related initiatives.
Analyze transaction data and system logs to identify trends, issues, and opportunities for improvement.
Ensure payment systems comply with PCI-DSS and other relevant security standards.
Support audits and implement controls to safeguard customer payment data.
Work closely with Retail Operations, Finance, and Customer Experience teams to understand pain points and deliver solutions.
Serve as a liaison between business users and technical teams.