Analyst - Payments

Hard Rock Digital•Toronto, ON

3d•Hybrid

About The Position

Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We’re building a team that resonates passion for learning, operating, and building new products and technologies for millions of consumers. We care about each customer’s interaction, experience, behavior, and insight and strive to ensure we’re always acting authentically. Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, the new Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We’re taking that foundation of success and bringing it to the digital space — ready to join us? We are looking for someone with experience in ecommerce financial disputes to roll up their sleeves and join us as one of our overnight Analysts. This role will report into the Payments & Fraud team and be responsible for protecting both the customer as well as the business by providing professional, accurate and realistic expectations for all matters related to the potential fraud and dispute side of the i-gaming space.

Requirements

Self-driven and a self-motivated team player capable of working efficiently in a high-volume real-time environment.
Thrives in a fast-paced, ever-changing environment with a passion for sports and gaming.
Good investigation skills, sound judgement and the ability to review and interpret data and activity to make sound decisions.
Analytical skill set, with the ability to communicate.
Strong interpersonal skills.
Knowledge and understanding of the rules and regulations of the gaming industry.
The ability to adapt to changing priorities and to thrive in a face-paced work environment.
Experience in troubleshooting and triaging complicated matters related to customer inquiries.
Strong computer literacy with experience in MS Office applications.
Flexibility to work varied hours that mirror sporting schedule is expected.

Nice To Haves

Previous work experience in Banking, payments, fraud, disputes, or i-Gaming industries is preferred.
Knowledge of Location Compliance, Multi-Accounting and Financial Crime is preferred.
Knowledge of gambling and sports betting, and how customers engage with those products, is an advantage.

Responsibilities

Navigate and manage multiple online financial portals to obtain the transactions in question.
Review customers’ financial transaction history. Including but not limited to, financial records, bank statements, and credit card statements.
Validate and verify customer documentation when further verification is necessary.
Perform in-depth analysis of account(s) in order to build a case to counter-dispute transactions that customers have reversed on our platform.
Manage multiple jurisdictions of internal controls to ensure regulations are followed accordingly.