IT Analyst II Technical

Clearwater Paper Corporation•Lewiston, ID

8h•Hybrid

About The Position

The Technical Analyst II – Site Support role is responsible for providing hands-on, on-site IT support to ensure the reliability, availability, and performance of technology systems that enable manufacturing and business operations. This position focuses on end-user support, infrastructure maintenance, and coordination with centralized IT teams to resolve issues and deliver technology services with minimal disruption to production and business workflows.

Requirements

Bachelor's degree in Computer Science, Information Technology, OR equivalent combination of education and/or experience
A minimum of three years’ experience in desktop/client support environment or medium/large scale manufacturing location or industrial environment.
Experience installing, patching, upgrading and troubleshooting commercial off the shelf applications, Microsoft Office 365, InTune, OneDrive, Microsoft Windows Desktop and Server Operating systems, Terminal Server.
Microsoft SCCM understanding & experience deploying images & software with it - required
Understanding of network switching and wireless access – required.
PowerShell scripting experience – required.
Superior customer service skills.
Strong verbal and written communication skills; ability to effectively communicate with management, user community and other members within the technical organization.
Demonstrated time management skills with strong ability to prioritize tasks and assignments.
Intermediate problem resolution skills that ensure proper triage, escalation, and effective ownership to resolution of more complex issues
Demonstrated intermediate analytical skills.
Ability to both operate remotely and as part of on-site teams – required.
After-hours support 24x7 manufacturing support expectation.

Nice To Haves

CompTIA A+ Certification and experience – preferred
CompTIA Network+ Certification or CCNA or higher Certification – preferred

Responsibilities

Build and maintain strong working relationships with site leadership, operations, maintenance, and end-users to understand business needs and production priorities.
Provide responsive, customer-focused on-site support to minimize operational disruption and downtime.
Act as the primary IT point of contact at the assigned site(s), coordinating with centralized IT teams (network, security, applications, infrastructure).
Communicate technical issues, risks, and impacts in clear, business-friendly language to stakeholders.
Identify recurring issues and proactively recommend improvements to enhance system reliability and user experience.
Install, configure, maintain, and troubleshoot end-user devices, printers, manufacturing systems, and support IT hardware.
Support local network infrastructure (switches, wireless access points, cabling) in coordination with network engineering teams.
Maintain accurate IT asset inventory, including receiving, tracking, deployment, and lifecycle management of equipment.
Perform equipment moves, adds, and changes in support of site operations.
Ensure all technology installations adhere to safety requirements, PPE protocols, and environmental standards within manufacturing environments.
Coordinate hardware repairs, replacements, and warranty/vendor services.
Assist in the implementation and support of server, storage, and backup systems under direction of infrastructure teams.
Support patching, updates, and endpoint management processes.
Validate system performance and participate in basic health checks and monitoring activities.
Support user access provisioning and basic directory services administration.
Assist with technology refresh and standardization initiatives at the site.
Participate in IT projects impacting the assigned site(s), including infrastructure upgrades, deployments, and system implementations.
Work with external vendors and contractors to ensure quality, safety, and adherence to scope during implementations.
May lead small, site-based projects or initiatives with defined scope and timelines.
Maintain accurate and up-to-date technical documentation, site diagrams, and support procedures.
Ensure compliance with IT standards, security policies, and audit requirements.
Document solutions and contribute to knowledge base articles to improve team efficiency.
Identify opportunities to improve processes, reduce costs, and enhance system performance.
Support and promote standardization of IT services and configurations across sites.