IT Analyst I

Neovia•Joliet, IL

17h

About The Position

Contributes to the Distributed Apps team to meet customer expectations and SLA targets through best in class support, development & administration practices. Limited independence. Primarily depending upon others for direction and guidance. This position is responsible for application development, application administration and providing Level 1 support to meet service level commitments.

Requirements

Bachelor’s degree or equivalent combination of education, business and relevant work experience.
0 - 3 years of experience supporting business applications and/or application administration.
0 – 3 years of experience as application developer.
0 – 3 years of IT experience.
Customer-facing experience and working closely with business partners.
Distributed Application Skills in the following: SAS or Ellipse or BOBJ
Structured Development Methodology and/or Application Administration (Unix, VMWare, Command line interfaces)
Establish and maintain effective relationships at all levels of the organization, and with external vendors and regulatory agencies.
Effective written, verbal, and presentation skills with the ability to shift approaches based on audience.
Ability to communicate complex issues/solutions in a manner that is easily understood and actionable despite the audience.
Critical thinking abilities using fact-based troubleshooting skills.
Ability to perform well within a fast-paced, deadline-driven environment that requires the management of multiple projects at once, without compromising quality and service levels.
Ability to maintain confidentiality of extremely sensitive data at all times.
Must have the ability to work well within a team environment as well as independently, have exceptional interpersonal and organizational skills and pay specific attention to details.

Responsibilities

Codes, tests, and debugs programs of varying degrees of difficulty.
Works on application/technical problem identification and resolution, including off-shift and weekend support functions.
Works with limited assistance on increasingly complex programs or subroutines.
Under direction of more senior analysts, assists in the development or integration of system modules and programs.
Knowledgeable of current operating environment, programming languages, logic diagrams, testing, debugging and documentation.
Documents information flows, processes and procedures, data objects and dialogues between the system and their users.
Converts limited parts of logical specifications into more detailed designs; Translates design requirements and implements simple data structures.
Make required revisions to administrative or manual procedures.
Follows established development and support processes.
Ensure the delivery of exceptional customer service and tangible outputs.
Rely on industry standards, best practices, and qualitative & quantitative data to support and/or refine operations methodologies.
Perform other responsibilities as assigned, including overnight and potential international travel.