IT Business Analyst I

The University of Arizona • Tucson, AZ

5d • Onsite

About The Position

University Information Technology Services (UITS) is the University of Arizona’s central technology organization. UITS delivers enterprise and specialized technology services that support students, faculty, researchers, staff, and campus partners. Through innovation, strategic partnerships, and a commitment to accessibility and continuous improvement, UITS supports the evolving needs of a leading research university and the communities it serves. UITS invites applicants for the IT Business Analyst I position. The IT Business Analyst I supports business analysis activities within Endpoint Management and reports to the IT Product Manager. This entry-level role helps gather, document, and organize business and functional requirements for hardware fulfillment and endpoint lifecycle services. This position works under guidance to support analysis efforts that improve procurement, inventory tracking, device deployment, and lifecycle processes. This position also contributes to workflow documentation, supports system enhancements, validates data, and assists with testing activities. The position operates in a collaborative, product-focused environment that emphasizes learning, process documentation, stakeholder support, and continuous improvement. This role provides foundational experience in business analysis, institutional systems, and IT service delivery within a higher education setting.

Requirements

• Bachelor's degree or equivalent advanced learning attained through experience required.
• Basic understanding of business analysis principles and practices.
• Ability to gather and document requirements with guidance.
• Familiarity with process mapping and workflow documentation concepts.
• Foundational knowledge of data analysis and reporting techniques.
• Strong attention to detail and organizational skills.
• Ability to follow established processes and procedures.
• Effective written and verbal communication skills.
• Ability to work collaboratively in a team environment.
• Basic problem-solving and analytical thinking skills.
• Ability to manage assigned tasks and meet deadlines with supervision.
• Ability to learn enterprise systems (e.g., ITSM tools, procurement platforms).

Nice To Haves

• Experience or education demonstrating an understanding of general IT concepts, systems, and terminology.
• Prior experience within higher education environments or IT organizations.
• Experience with tools such as ServiceNow or similar ITSM systems.
• Experience with data analysis tools (e.g., Excel, reporting dashboards).
• Experience with process documentation or workflow diagramming.
• Experience supporting product management or product lifecycle functions.
• Experience working with procurement systems and vendor management processes.

Responsibilities

• Coordinate and fulfill standard and custom hardware requests in a timely, customer-focused manner.
• Serve as the primary point of contact for end users throughout the hardware purchasing and fulfillment lifecycle.
• Collaborate with Enterprise Support teams and external vendors to support procurement, fulfillment, and issue resolution activities.
• Maintain accurate IT asset inventory records and ensure lifecycle activities are documented to support compliance, auditing, and operational reporting.
• Document and maintain current-state business processes related to purchasing, inventory management, and endpoint lifecycle operations.
• Develop and update workflow diagrams, process maps, standard operating procedures, and related documentation.
• Identify process inefficiencies, documentation gaps, or operational issues and escalate findings to senior team members as appropriate.
• Support consistency and accuracy in documentation standards and operational practices across the team.
• Facilitate communication and coordination between business stakeholders, technical teams, and operational support groups.
• Prepare meeting agendas, supporting materials, meeting notes, and follow-up action items.
• Respond to routine stakeholder inquiries and provide operational support related to processes, systems, and services.
• Escalate complex issues or unresolved concerns to senior analysts or leadership while developing an understanding of stakeholder needs and business operations.
• Perform data validation activities related to IT assets, inventory, and purchasing records.
• Support the creation and maintenance of operational reports, dashboards, and data summaries for departmental use.
• Identify, document, and communicate data discrepancies or inconsistencies to appropriate team members.
• Assist in maintaining data integrity across systems, records, and reporting tools to support informed operational decision-making.
• Participate in User Acceptance Testing (UAT) activities for system updates, process improvements, and technology implementations.
• Execute test cases, document results, and track identified issues or defects through resolution.
• Validate system changes against documented business requirements and operational expectations.
• Support implementation readiness activities, including documentation updates, process communication, and coordination tasks.

Benefits

• health, dental, and vision insurance plans
• life insurance and disability programs
• paid vacation, sick leave, and holidays
• U of A/ASU/NAU tuition reduction for the employee and qualified family members
• retirement plans
• access to U of A recreation and cultural activities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level