IT Administrator

Q - Center•St. Charles, IL

1d•Onsite

About The Position

Q Center is looking for a Full Time IT Administrator. The IT Administrator is responsible for managing, maintaining and supporting Q Center's technology infrastructure to ensure secure, reliable and efficient operations. This role oversees networks, servers, systems, and user devices while ensuring compliance with IR policies and security standards. The IT Administrator also monitors system performance, troubleshoots issues, coordinates technology upgrades, and implements solutions that enhance productivity and protect company data.

Requirements

Bachelor's Degree: Computer Science, Engineering, Information Technology, MIS, or related field required.
Advanced understanding of the Microsoft Technology Stack: Exchange/email, M365, Active Directory/Entra, VMWare (vSphere), Intune, Teams, SharePoint, Defender and Group Policy management
Experience with Cisco Routers, SonicWall Firewalls, and Cisco Switching components/infrastructure.
Experience with configuring and troubleshooting wireless infrastructures, including access points and controllers.
Knowledge of operating systems, enterprise backup / recovery procedures, and system performance-monitoring tools.
Must be able to effectively communicate both verbally and written, with all level of associates and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by associates and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and associates in an attentive, friendly, courteous and service-oriented manner.
Attend all center required meetings and trainings.
Maintain regular attendance in compliance with Q Center Standards, as required by scheduling, which will vary according to the needs of the center.
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
Comply with Q Center Standards and regulations to encourage safe and efficient operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to cross-train in other related areas.
Must be able to maintain confidentiality of information.
Must be able to show initiative, including anticipating guest or operational needs.
Perform other duties as requested by management.
Maintain a warm and friendly demeanor at all times.

Responsibilities

Maintain servers, networks, operating systems, and hardware devices.
Perform system updates, backups, and routine maintenance.
Troubleshoot hardware, software, and network issues.
Assist users with technical problems and access requests.
Create, manage, and secure user accounts, permissions, and roles.
Enforce access control and authentication policies.
Monitor systems for security threats.
Implement security tools, patches, and policies.
Support backup and disaster recovery processes.
Track uptime, performance, and resource usage.
Identify and resolve bottlenecks or failures.
Maintain inventory of hardware and software.
Handle software installations, licensing, and updates.
Assist with technology upgrades, migrations, and new system implementations.
Recommend improvements to enhance efficiency and reliability.
Associate must, at all times, be attentive, friendly, helpful, and courteous to all guests and fellow associates.
Maintain a professional working relationship and promote open lines of communication with managers, associates, and other departments.
Maximize financial performance while upholding quality standards and maximizing levels of associate and guest satisfaction.
Define and implement department objectives and standard operating procedures.
Maintain Q Center Standard Operating Procedures regarding Purchase Orders in Birchstreet.
Conduct departmental training, departmental meetings developing associate morale and skills.
Ensure training and compliance of all associates on Standard Operating Procedures, Q Center policies, technical tasks and risk management is achieved.
Operate all aspects of the department computer system, including software maintenance, report generation and analysis, and simple programming.
Keep immediate supervisor fully informed of all problems or matters requiring their attention.
Respond to all associate and guest requests, problems, complaints and/or accidents presented through various channels, in an attentive, courteous, and efficient manner; follow up to ensure guest and associate satisfaction.
Maintain a clean, organized work area and manage all necessary department supplies.
Ensure overall associate and guest satisfaction and safety is achieved.
Perform other related duties as assigned.