IT Administrator

Server Products•Richfield, WI

2d•Hybrid

About The Position

The IT Administrator is a hands-on technology professional responsible for the secure, reliable operation and day-to-day support of the company's IT infrastructure, end-user technology, and core systems. This position supports employees in an office and manufacturing environment, serves as a Tier 1 and 2 escalation resource, and helps modernize a hybrid environment as services move to cloud-based platforms. The role requires strong customer service, sound judgment, and practical experience with Microsoft cloud services, identity and access management, endpoints, networking, virtualization, backups, cybersecurity, and vendor-supported business applications.

Requirements

Associate degree in information technology, computer information systems, management information systems, computer science, or a related field required. An equivalent combination of relevant education, training, and experience may be considered.
Minimum of 3 years of progressively responsible experience in systems administration, network administration, or Tier 2 technical support.
Working knowledge of networking technologies and protocols, including TCP/IP, DNS, DHCP, VLANs, Wi-Fi, VPNs, switching, and firewalls.
Proficiency in supporting Windows 11 operating systems and business endpoints.
Knowledge of Microsoft Windows Server 2019 or later and related server administration practices.
Experience supporting Microsoft 365, including Exchange Online, Teams, SharePoint, and OneDrive.
Experience administering Entra ID, Intune, Active Directory, user accounts, groups, permissions, and access.
Familiarity with Azure, AWS, cloud migrations, and hybrid technology environments.
Knowledge of Nutanix or comparable virtualization technologies.
Knowledge of on-premises and cloud-based backup, restoration, and disaster recovery practices.

Nice To Haves

Bachelor's degree in a related field preferred.
Experience supporting technology in a manufacturing or similarly complex operating environment preferred.
CompTIA Security+, Microsoft, Endpoint Administration, IAM, Nutanix, or other certifications preferred

Responsibilities

Administer, monitor, and maintain network hardware, Nutanix infrastructure, Windows servers, endpoints, software, telecommunications, and related technology services.
Maintain switches, wireless access points, firewalls, VPN connectivity, DNS, DHCP, VLANs, and other network services; troubleshoot performance, connectivity, and availability issues.
Administer Microsoft 365, Entra ID, Intune, and Active Directory, including user accounts, groups, permissions, multifactor authentication, access reviews, onboarding, offboarding, and license assignments.
Provide responsive in-person and remote Tier 1 and Tier 2 support; assess urgency, communicate status, resolve issues, and escalate when additional expertise or authority is required.
Configure, deploy, patch, and support computers, mobile devices, printers, production-floor technology, and approved software while maintaining accurate asset and lifecycle records.
Monitor backup jobs, investigate failures, perform periodic restore testing, and support disaster recovery and business continuity planning and exercises.
Support cybersecurity controls, vulnerability remediation, endpoint protection, system patching, access controls, monitoring, and incident response in accordance with company requirements.
Assist with secure migrations from on-premises infrastructure to cloud-based platforms and services, including planning, testing, implementation, documentation, and user support.
Support vendor-managed business applications and integrations, including Salesforce, ERP, Boomi, Azure, and AWS; coordinate issue resolution with internal owners and external providers.
Plan and complete assigned infrastructure and end-user technology projects; coordinate vendors, timelines, testing, communications, and follow-up activities.
Maintain complete and current service tickets, system documentation, procedures, inventories, configurations, and network diagrams; provide user training as needed.