IT Administrator

IREN • Childress, TX

10d

About The Position

The IT Administrator will provide first-level technical support to our team, ensuring timely resolution of IT-related issues and maintaining high levels of customer satisfaction. They will be responsible for resolving technical issues via phone, email, and in-person support. This role involves troubleshooting hardware, software, and network problems, documenting incidents, and escalating complex issues to senior members of the IT team as appropriate.

Requirements

• 3-5 years of experience in IT administration, system support, or network management.
• Basic knowledge of Windows and Linux environments, networking protocols, and cloud services.
• Familiarity with Microsoft 365, Active Directory, and virtualization technologies.
• Strong troubleshooting skills and eagerness to learn new technologies.
• Excellent communication and teamwork skills.
• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).

Nice To Haves

• IT certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus.

Responsibilities

• Assist in maintaining IT infrastructure, including servers, networks, and cloud systems.
• Support system security and compliance efforts by following industry best practices.
• Perform routine system updates, patches, and backups to ensure data integrity and system reliability.
• Troubleshoot hardware, software, and network issues, escalating complex problems when needed.
• Help administer enterprise applications, including Active Directory, Microsoft 365, and virtualization platforms.
• Participate in IT projects, such as system upgrades and deployments.
• Document IT processes, troubleshooting steps, and system configurations.
• Provide technical support to employees and assist in resolving IT-related queries.
• Collaborate with vendors and service providers under senior IT team supervision.

Benefits

• Total Compensation package may be inclusive of annual incentive bonus, equity (long-term incentive).
• 100% company paid health insurance premiums (medical, dental, and vision) for employees, 75% company paid coverage for dependents
• Company-paid short-term and long-term disability insurance
• Voluntary life, critical illness, and accident coverage available
• Health Savings Accounts (HSA) – when combined with the High Deductible Health Plan
• Employee Assistance Program and wellness resources
• 401(k) retirement plan with company match
• Access to financial planning and legal services
• Paid Time Off (PTO) and paid holidays
• Internal skills training and advancement pathways
• Professional development to support certifications, continuing education, or role related training
• Company events and team-building activities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level