IT Administrator

AVANCE San Antonio Inc•San Antonio, TX

About The Position

The IT Administrator is responsible for all aspects of network administration including servers, desktop/laptop systems, communications hardware/software and office systems as well as all aspects of the Help Desk. The IT Administrator works with IT Manager to perform as a liaison between technical and non-technical employees within AVANCE San Antonio. The IT Administrator is responsible for creating a welcoming atmosphere at all times for AVANCE San Antonio internal employees and AVANCE San Antonio external program participants.

Requirements

Associate’s Degree in Computer Technology or related field with certifications such as MCP, A+, and Network+ are preferred or equivalent work experience
A minimum of two (2) years of experience with providing Service Desk workstation and network infrastructure support.
Bilingual in Spanish and English preferred
Physical exam and background checks are required for this position
Ability to interact effectively with people from diverse backgrounds
Ability to communicate effectively, verbally and in writing.
Proficiency in MS Office software applications with advance skills using Microsoft Outlook, Word, PowerPoint and Excel, and Adobe Acrobat.
Must be honest, dependable and able to meet deadlines.
Self-motivated and a Add any additional skills
Ability to travel to various sites: Dependable transportation is required daily with a valid driver’s license, a clean driving record (subject to annual MVR (Motor Vehicle Report) check and policy), current auto liability insurance and be bondable by AVANCE, Inc.
Travel required up to 50% of the time for work-related site visits, meetings, and functions.

Nice To Haves

Bachelor’s Degree in Computer Technology or related field with certifications such as MCP, A+, and Network+ are preferred
Microsoft 365, Azure Active Directory, Cisco Meraki, Mobile Device Management, Apple Business Manager, NinjaOne RMM, Service ticketing, Asset Prep and Management

Responsibilities

Troubleshoots and resolves hardware, connection, printer and software issues reported to the Service Desk.
Assists users with computer issues remotely or in-person.
Updates network applications as required.
Troubleshoots and resolves all problems encountered with hardware and software.
Escalates requests to the appropriate party, as needed. Replace or repair defective parts and equipment.
Conducts technology training for new users.
Conducts briefings and demonstrations for users to enhance system productivity.
Provides support to the Technology team.
Assists in the development of training coursework and materials.
Performs routine server monitoring and performance benchmarking.
Monitors and removes virus, spyware, and other non-authorized software.
Maintains and expands knowledge base in area of expertise.
Attends courses to develop and keep skills and knowledge current.
Complies with continuing education requirements.
Increases efficiencies, technical ability and interpersonal skills.
Performs other duties as assigned