IT Administrator (m/f/d)

Nordex Group•Chicago, IL

1d•$65,000 - $70,000

About The Position

The IT Administrator supports Nordex North America by providing first-line help desk and onsite IT support, with primary responsibility for the Chicago office. The role combines hands-on technical support, infrastructure administration, user support, system security, and participation in IT projects to ensure employees have reliable technology for business operations. The position also supports Nordex’s mission to develop and deliver clean power plants that advance renewable energy.

Requirements

Bachelor’s degree in Computer Science or a related technical discipline, or an equivalent combination of education, certifications, and experience.
Experience providing Level I and Level II help desk support in a business environment.
Experience supporting Microsoft 365 and familiarity with Azure services.
Knowledge of computer hardware, software, networking, and IT security principles.
Experience implementing IT projects and supporting business technology initiatives.
Strong troubleshooting, problem-solving, and customer service skills.
Ability to manage multiple priorities in a fast-paced environment.
Strong verbal and written communication skills, including the ability to explain technical concepts to non-technical users.
Ability to travel up to 25% throughout the United States and Canada.
Commitment to safety protocols and procedures and effective communication about safety and job-related information.
Fluent spoken and written English.

Nice To Haves

Experience working with project management tools and methodologies.

Responsibilities

Respond to help desk requests, troubleshoot issues, resolve tickets, and escalate complex issues when required.
Provide onsite IT support for the Chicago office, including conference room technology and office infrastructure.
Install, configure, and maintain computer hardware, software, peripherals, and related technology systems.
Manage user accounts and system access in accordance with company security policies and user lifecycle processes.
Monitor system performance, investigate alerts, and escalate security or operational concerns as appropriate.
Support network resources and ensure the availability of critical technology services.
Train employees on hardware, software, and technology best practices.
Partner with vendors to resolve technical issues and implement solutions.
Participate in IT projects and technology improvement initiatives.
Maintain accurate technical documentation, asset inventories, and support procedures.
Provide responsive, customer-focused support, meet service expectations, and communicate effectively with end users.
Promote safety standards, comply with safety regulations and company policies, identify and mitigate potential hazards, and maintain a safe and organized work environment.