Future Opportunities – IT Administrator

Spring Education Group • Campbell, CA

13d

About The Position

Spring Education Group is building a talent pool for future IT Administrator openings supporting its schools and corporate office. This posting is not for a specific current vacancy. The Talent Acquisition team may contact applicants as opportunities become available that align with their experience, interests, and location.

Reporting to the Senior IT Support Manager, the IT Administrator provides frontline technical support to employees and school communities. The role combines hands-on troubleshooting, remote assistance, equipment deployment, and collaboration with other IT teams to help technology support teaching, learning, and business operations. Opportunities are primarily based in Campbell, California, with frequent visits to nearby campuses and work from home as required.

Applicants should have at least two years of experience in a similar, fast-paced help desk or technical support environment, along with a related bachelor’s degree or equivalent experience or training. Relevant certifications and experience supporting educational environments are preferred. Schedules, compensation, benefits, and specific responsibilities will be shared if a suitable position becomes available. Applying to the talent pool does not guarantee an interview or employment.

The role involves frequent walking, standing, sitting, squatting, stooping, reaching, kneeling, rising from the floor, twisting, listening, reading, writing, and speaking English. It often involves carrying, lifting, repetitive or fine hand movements, and occasionally pushing, pulling, or bending. The position regularly requires hearing and clear vision, with or without correction. Reasonable accommodations may be made for qualified individuals with disabilities.

Requirements

• At least two years of experience in a similar, fast-paced help desk or technical support environment.
• A bachelor’s degree in a related field and/or equivalent experience or training.
• Strong customer service and relationship-building skills, including the ability to explain technical information to users with varying levels of experience.
• Demonstrated technical, analytical, organizational, and troubleshooting skills.
• Ability to manage competing priorities and work independently and collaboratively.
• Experience performing hardware upgrades and repairs, including replacing hard drives and screens and adding memory.
• Experience deploying operating system images, including Windows, ChromeOS, macOS, and iOS.
• Experience with mobile device management or enterprise mobility management platforms.
• Working knowledge of Windows, macOS, iOS, Android, Linux, web browsers, email clients, and office applications.
• Basic to intermediate network troubleshooting skills, including enterprise wireless environments.
• Familiarity with Google Workspace and Microsoft 365.
• Experience using an enterprise ticketing system, such as ServiceNow.
• Knowledge of the ITIL framework and its practical application.
• Strong attention to detail, documentation skills, and commitment to confidentiality.
• Ability to communicate effectively in English.

Nice To Haves

• Relevant technical certifications, such as A+, Network+, CCNA, or comparable credentials.
• Experience supporting educational environments and educational technology applications.

Responsibilities

• Install, deploy, and configure computers, devices, and related equipment.
• Troubleshoot and resolve hardware, operating system, software, and connectivity issues.
• Provide technical support in person, by phone, by email, and remotely.
• Maintain hardware assets, including desktops, laptops, printers, and spare parts.
• Document support requests, troubleshooting steps, and resolutions in ServiceNow or a comparable ticketing system.
• Escalate complex issues and coordinate with other IT teams to support timely resolution.
• Assist with network and server troubleshooting, hardware installation, and broader IT projects.
• Visit campuses to resolve technical issues, deploy equipment, and support school technology needs.
• Maintain clear technical documentation and protect sensitive information.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level